Patient Service Rep II | PSRs | Days | Full-Time

UF Health; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

UF Health in Jacksonville seeks a billing specialist to handle inbound patient calls, resolve billing issues, and educate patients on insurance processes. You will verify eligibility, update registrations, and process claims with attention to HIPAA guidelines.

The role requires strong customer service, 3 years of physician billing experience, and proficiency in Microsoft Office within a hospital billing environment. On-site with standard call center operations.

Qualifications

• 3 years Physician Medical billing including follow-up and registration preferred.
• 2 years Customer Service, preferably in a phone center environment preferred.
• Up to 1 year personal computer experience including Microsoft Office (Outlook, Word, Excel) preferred.

Responsibilities

• Promptly answer inbound calls in a call center environment to provide professional customer service.
• Research and respond to call and written inquires via inbound calls, EPIC MyChart portal and in-person.
• Verify insurance eligibility and update patient registration and filing of claims.

Skills

Physician billing experience

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Overview

Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient’s statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account.

Responsibilities

• Promptly answer inbound calls in a call center environment from patients, attorneys, insurance reps, clinic staff, and outside medical facilities to provide professional and timely customer service.
• Research and respond to call and written physician and hospital account inquires and requests via inbound calls, the EPIC MyChart portal and in-person.
• Verify insurance eligibility and update the patient registration, which includes filing or re-file of claims to insurance for payment.
• Facilitate to a resolution patient billing disputes and request including communicating key information to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed.
• Collect payments over the phone and in person.
• Reconcile daily Cash sheets and submit them timely for review and processing.
• Review and interpret electronic remits and EOB’s to verify the account balances are correct. This includes making appropriate insurance adjustment corrections and researching denial reasons.
• Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD-10 and CPT coding data elements to facilitate corrections.
• Communicate via outbound calls, emails and letters to provide the status or resolution of the billing issue or request.
• Provide requested billing records to patients and Attorneys per HIPAA guidelines and company policy.
• Assist patients with meeting their Medicaid share of cost and file claims to Medicaid when eligible.
• Review and correct self-pay discounts or package pricing discounts as needed.
• Research and facilitate the processing of insurance and patient payment credits for refund.
• Meet the established individual and team goal standards using the required call and account tracking functions.
• Meet established attendance requirements as outlined by the company attendance policy and department requirements.

Qualifications

Experience Requirements

3 years Physician Medical billing including follow-up, and registration preferred

2 years Customer Service, preferably in a phone center environment preferred

Up to 1 year Personal computer including Microsoft Office (Outlook, Word, Excel) preferred

Education

High School Diploma or GED equivalent required

Additional Details

Certification/Licensure Requirements Certification/Licensure Required/Preferred Qualified

UFJPI is an Equal Opportunity Employer and Drug Free Workplace