Patient Service Rep I (52080)

Paycom; La Porte (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom is seeking a Patient Service Representative at La Porte Pediatrics in La Porte, IN. The role involves checking patients in/out, verifying insurance, processing payments, and scheduling new appointments within a healthcare setting.

Responsibilities include greeting patients, updating insurance data, handling calls, and coordinating with providers for prescriptions. Requires a high school diploma and 1–3 years of healthcare admin experience; strong customer service and communication skills

Qualifications

• High School diploma or equivalent.
• 1–3 years of healthcare administrative experience preferred.
• Strong customer service and communication skills.
• Ability to work well in a team environment and manage time effectively.
• Proficient with PHreesia, EHR, and Microsoft 365.

Responsibilities

• Greet patients and check them in/out for appointments.
• Verify and update insurance information at visits.
• Accept payments, issue receipts, and update journals.
• Schedule new appointments and follow up on calls.
• Coordinate with providers on prescriptions refills.
• Register new patients and run eligibility verifications.
• Follow up on voicemail messages and set appointments.
• Maintain HealthLinc patient resources and support PCMH initiatives.
• Performs other duties as assigned.

Skills

Strong customer service skills

Excellent written and verbal comms

Team-oriented

Basic math skills

Organizational and time management

Adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online sources

Phone systems

Office equipment

Job description

Job Details: Job Location: La Porte Pediatrics - La Porte, IN 46350, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

JOB RESPONSIBILITIES:

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

Level 3 (in addition to above)

• Closes medical/dental encounters daily.

Qualifications: REQUIRED QUALIFICATIONS:

Education/Training

• High School diploma or equivalent

Experience

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

Skills/Job Requirement

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

Technology Skills

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.

DIRECT SUPERVISION:

N/A

REQUIRED TRAININGS:

• All assigned Relias training