Patient Service Rep I

Axia Women's Health; Fort Wayne (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Generous PTO

Medical insurance

Life insurance

Disability coverage

Employee counseling program

Perks program discounts

Job summary

Axia Women’s Health is seeking a Patient Service Representative (PSR I) at Midwest Fertility Specialists Ft. Wayne, IN to deliver excellent front-desk service. responsibilities include scheduling, registration, and patient support in a busy clinical setting.

The role requires a High School diploma with a patient-focused mindset, strong communication, and the ability to work in a fast-paced environment. Full-time benefits are available; occasional coverage at satellite locations may be required.

Qualifications

• High School diploma required or equivalent.
• Medical Receptionist/PSR experience preferred, but not required.

Responsibilities

• Greet patients and visitors professionally and direct them appropriately.
• Escort patients to exam rooms when needed.
• Route phone calls promptly and professionally; use paging or voicemail as required.
• Retrieve and route messages from the answering service.
• Screen solicitors for relevance to care center needs.
• Register new or existing patients and activate files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations.
• Assist with scheduling patient appointments and follow-ups.
• Document patient encounters accurately and completely.
• Collaborate with clinical staff to ensure efficient operations.
• Follow SOPs and HIPAA & OSHA requirements.
• Participate in team meetings and quality improvements.

Skills

Customer service

Multitasking

Compassionate

Time management

Team collaboration

Adaptability

Flexible schedule

Education

High School diploma

Job description

Axia Women\u2019s Health is the nation\u2019s largest community-based, integrated women\u2019s health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women\u2019s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women\u2019s Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women\u2019s Health has been recognized as the #1 Physician Practice for Women\u2019s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

Midwest Fertility Specialists is Indiana\u2019s largest fertility practice with over 30 years of experience and 30,000 + babies born. Our providers include 5 REI physicians, 1 MIGS specialist, and 1 PA-C with a goal of continued growth. Our nurses are an integral part of our team and we are looking for passionate and dedicated individuals committed to helping our patients meet their family planning goals.

We have an opening for a Patient Services Representative (PSR) at Midwest Fertility Specialists Ft. Wayne, IN.

Office hours : Full time Monday-Thursday 7:30-4:30 Friday 7:30 am-12:00 pm

Location: Ft Wayne, IN

Patient Service Representative

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women\u2019s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia\u2019s commitment to quality, compassion, and efficiency.

Essential Functions

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center\u2019s needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization\u2019s mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization\u2019s goals and objectives.
• Other duties as assigned.

Supervisory Responsibilities

• N/A

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution with no vesting period
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia\u2019s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

At Axia Women\u2019s Health, we\u2019re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications

Education

Required

High School

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.