Patient Service Rep I - Phone Scheduler

South Jersey Fertility Center; Indianapolis (IN); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

401(k) with company match

Generous PTO

Free counseling for colleagues and/or家

Job summary

Axia Women’s Health is seeking a Patient Service Representative I (PSR I) for the North Indianapolis location. The role focuses on delivering a seamless patient experience, handling front-desk duties, appointments, inquiries, and coordinating with clinical staff.

Part-time, 3 days/week, 8:00 AM–4:30 PM, with potential hours increase. The PSR I will greet patients, schedule visits, manage registrations, verify insurance, collect copays, and support daily administrative workflows.

Qualifications

• Excellent customer service with strong written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Empathetic attitude toward patients and colleague collaboration.

Responsibilities

• Answer phones and schedule appointments.
• Enter patient demographics and insurance into the EHR system.
• Provide pre-appointment directions and information.

Skills

Customer service

Multitasking

Compassionate care

Time management

Teamwork

Adaptability

Flexible scheduling

Education

High School diploma or equivalent

Job description

Axia Women's Health is the nations largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Womens Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Womens Health has been recognized as the #1 Physician Practice for Womens Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com .

We have an opening for a Patient Services Representative (PSR)-Appointment Scheduler at OGI North Indianapolis, IN.

Office hours : Part-Time 3 days per week Monday-Wednesday-Friday 8-4:30 (hours may possibly increase)

Location: Indianapolis , IN

Patient Service Representative

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Womens Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axias commitment to quality, compassion, and efficiency.

Essential Functions

• The majority of the duties will be answering phones and scheduling appointments
• Enter patient demographics and insurance information into EHR
• Provide pre appointment directions and information
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courtously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned.

Supervisory Responsibilities

• N/A

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Part Time Benefits Summary

• 401 (k) with company match
• Generous PTO offering with additional time off for volunteering
• Free counseling for colleagues and family members, including parents and parents-in-law

At Axia Womens Health, were passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.