Patient Service Rep I - Phone Scheduler

Axia Logo Horizontal; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) with company match

Generous PTO with volunteer time off

Free counseling for colleagues and |&|

Job summary

Axia Women’s Health seeks a part-time Patient Services Representative at OGI North Indianapolis, IN to manage front-desk duties and patient accessibility. The role centers on scheduling appointments, greeting patients, and coordinating with clinical staff to ensure smooth daily operations.

The PSR I role emphasizes exceptional customer service, accurate data entry, HIPAA compliance, and flexibility to cover at satellite locations as needed.

Qualifications

• Excellent customer service and strong written and verbal communication.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Compassionate and empathetic attitude toward patients.
• Strong time management and prioritization of tasks.
• Proven ability to work collaboratively within a team.
• Willingness to cover at satellite locations and adapt to changing priorities.

Responsibilities

• Answering phones and scheduling appointments.
• Enter patient demographics and insurance information into EHR.
• Provide pre-appointment directions and information.
• Route calls professionally and manage messages.
• Screen solicitors for relevance to care center's needs.
• Register patients and activate files; collect copayments.
• Verify insurance eligibility and communicate benefits.
• Assist with scheduling and follow-up visits; document encounters.

Skills

Customer service

Communication

Multitask

Empathy

Time management

Team player

Flexible schedule

Education

High School diploma or equivalent

Job description

AxiaWomen's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughoutNew Jersey,Pennsylvania,Indiana, andKentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com .

We have an opening for a Patient Services Representative (PSR)-Appointment Scheduler at OGI North Indianapolis, IN.

Office hours : Part-Time 3 days per week Monday-Wednesday-Friday 8-4:30 (hours may possibly increase)

Location: Indianapolis, IN

Patient Service Representative
The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Essential Functions

• The majority of the duties will be answering phones and scheduling appointments

Enter patient demographics and insurance information into EHR

Provide pre appointment directions and information

Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.

Retrieve and appropriately route any messages from the answering service.

Courteously screen solicitors for relevance to care center's needs.

Perform registration functions for new or existing patients and activate patient files.

Effectively collect and record copayments as required.

Verify patient insurance eligibility and clearly communicate benefit limitations.

Assist with scheduling patient appointments and follow-up visits.

Ensure accurate and detailed documentation of patient encounters.

Provide additional support to patients and medical staff as needed.

Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.

Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).

Adhere to practice policies, procedures, and protocols.

Participate in team meetings and contribute to quality improvement initiatives.

Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.

Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.

Other duties as assigned.

Supervisory Responsibilities

N/A

Skills

Excellent customer service skills, including written and verbal communication.

Ability to multitask and work in a fast-paced environment.

Compassionate and empathetic attitude towards patients.

Strong time management skills with the ability to prioritize tasks and patients efficiently.

Proven ability to work collaboratively within a team environment.

Highly adaptable and able to adjust to changing priorities and conditions.

Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

High School diploma or equivalent required.

Medical Receptionist/Patient Service Representative experience preferred, but not required.

Part Time Benefits Summary

• 401 (k) with company match
• Generous PTO offering with additional time off for volunteering
• Free counseling for colleagues and family members, including parents and parents-in-law

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.