Patient Service Rep I

Axia Women's Health; Downingtown (Chester County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Generous PTO

Axia provider access at little to no40

Life insurance

Short/Long term disability

Employee counseling services

Job summary

Axia Women’s Health in Downingtown, PA is seeking a friendly and efficient Patient Service Representative I to deliver a seamless patient experience at the front desk and over the phone.

You will greet patients, schedule and register them, handle inquiries, and support daily administrative workflows while upholding Axia’s standards of quality, compassion, and efficiency.

Qualifications

• High School diploma or equivalent required.
• Previous Medical Receptionist/Patient Service Representative experience preferred but not required.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and visitors in a professional and courteous manner, and direct them to the waiting area.
• Schedule and register patients; activate patient files and update appointments.
• Answer and route phone calls; retrieve and route messages from the answering service.
• Verify insurance eligibility and communicate benefit limitations; collect copayments.
• Maintain accurate documentation of patient encounters and assist clinic staff as needed.
• Collaborate with clinical colleagues to ensure efficient practice operations.
• Adhere to HIPAA, OSHA, SOPs and office policies.

Skills

Customer service

Multitasking

Empathy

Time management

Team collaboration

Adaptability

Flexibility

Education

High School diploma or equivalent

Job description

At Axia Women’s Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Patient Services Representative (PSR) at Chester County OBGYN in Downingtown, PA

Location: Primarily supporting Downingtown office with additional coverage needs in West Chester, Kennett Square & Exton offices.

Patient Service Representative

The Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Essential Functions

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to care center's needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow‑up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned.

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast‑paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $18 to $21

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full‑time basis.

Qualifications

Education

Required

High School Diploma/GED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.