Patient Service Rep

Alpine Home Medical; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Alpine Home Medical in Utah is seeking a Medical Equipment Delivery Driver to provide friendly delivery service and equipment training to customers in their homes, while safeguarding company assets. The role emphasizes exceptional customer experience and safe driving in a supportive team environment.

This position includes an on-call rotation, with duties spanning deliveries, equipment education, and maintaining cleanliness of gear and vehicles.

Qualifications

• High school diploma or GED required.
• Clean driving record and safe driving behavior.
• Ability to communicate clearly with customers and teammates.
• Comfort with basic technical tasks and equipment operation.

Responsibilities

• Deliver home medical equipment to customers’ homes in a safe, courteous manner.
• Educate customers on equipment use and safety.
• Assist with equipment pickups and timely deliveries.
• Drive safely, following all traffic laws and on-call rotation requirements.
• Clean, disinfect, and maintain rental equipment and vehicles.
• Maintain warehouse and delivery vehicle cleanliness; protect company assets.

Skills

Interpersonal skills

Communication

Adaptability

Self-motivated

Team player

Positive attitude

Education

High School Diploma or GED

Tools

POS system

Computers

Job description

As a Medical Equipment Delivery Driver, you will be responsible for efficient and friendly delivery service and equipment training to customers in their home, as well as being responsible for safeguarding company assets while in your care. Our drivers are the "face of Alpine Home Medical" to our customers, clients, and care facilities, so exceptions customer service skills are an essential aspect of this role.

Alpine Home Medical is honored to be one of Utah's premier Durable Medical Equipment providers and a proud recipient of Utah's Best in State award. We are family-owned and proud to be doing business now for over 28 years. We want our customers to receive the best experience we can offer; and our Medical Equipment Delivery Drivers play an incredibly important role in achieving that.

This role does have a required rotational on-call aspect as well.

What You'll Do in This Role:

• Providing an exceptional customer experience by ensuring the customer is always the priority
• Delivering home medical equipment, and picking up equipment in a timely manner
• Educating customers on the use of home medical equipment
• Driving safely and defensively, making sure to obey all traffic laws
• Cleaning, disinfecting, and maintaining rental equipment
• Maintaining the cleanliness of warehouse and delivery vehicle
• Responsible for observing confidentiality at all times
• Adhering to all company policy
• Performing these and other functions as directed by management

What We'll Need from You:

• Clean driving record
• Strong interpersonal skills with a proven ability to communicate and share information with a diverse group of customers and peers
• Mechanical and technical skills desired
• A resourceful self-starter able to adapt quickly to changing priorities
• Works well independently, as well as part of a team
• Be a cooperative team member with a positive attitude
• Ability to work a flexible schedule with retail hours, Monday through Saturday
• Ability to respond to customer questions and concerns with a friendly, committed attitude
• A High school diploma or a G.E.D.

Physical Requirements:

• Reaching, crouching, kneeling, and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions
• Frequently lift/move up to 65lbs