Patient Service Rep

Healthlinc; La Porte (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc in La Porte, IN is seeking a Patient Service Representative to greet patients, check them in and out, verify insurance, and process payments. This full-time, day-shift role collaborates with a team and reports to the Assistant Site Operations Director.

Responsibilities include scheduling, updating insurance, handling calls, coordinating prescriptions, and registering new patients. Proficiency with PHreesia, EHR and Microsoft 365 is expected; strong customer service is essential.

Qualifications

• High School diploma or equivalent required.
• 1–3 years healthcare administrative experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• Performs other duties as assigned.

Skills

Customer service

Written and verbal communication

Teamwork

Math skills

Organization & time mgmt

Adaptability

Education

High School diploma

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

Job DetailsJob Location: La Porte - La Porte, IN 46350Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Health Care

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

JOB RESPONSIBILITIES:

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

Level 3 (in addition to above)

• Closes medical/dental encounters daily.

QualificationsREQUIRED QUALIFICATIONS:

Education/Training

• High School diploma or equivalent

Experience

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

Skills/Job Requirement

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

Technology Skills

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.

DIRECT SUPERVISION:

N/A

REQUIRED TRAININGS:

• All assigned Relias training