PSR

Brown University Health; USA; Vor Ort; USD 25.000 - 41.000; Vollzeit

Zusammenfassung

Brown University Health seeks a Patient Service Representative to greet patients, handle registration, answer phones, and schedule appointments while ensuring accurate demographics, referrals, and authorizations are in place.

The role focuses on overseeing and verifying patient financial processes, paying close attention to privacy, compliance, and customer service in a fast-paced medical office environment in Warwick, RI. Typical hours include day shifts with 10-hour daily coverage.

Qualifikationen

• Two years' experience in a physician's medical office.
• Proficient in English and appointment scheduling software.
• Excellent interpersonal and communication skills.

Aufgaben

• Oversees patient financial process for payments at time of service.
• Verifies complete and accurate information: demographics, referrals, authorizations, billing codes.
• Completes end-of-day batch reconciliation of schedule and payments.
• Provides clerical support and orients new employees to department policies.
• Maintains quality, safety, environmental and infection control standards.
• Protects patient privacy and confidentiality.
• Travel to satellite offices may be required.
• Performs other related duties as required.

Kenntnisse

Medical office experience

English proficiency

Appointment scheduling software

Jobbeschreibung

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

Core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• pOversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• EXPERIENCE:Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing. Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds.

Pay Range: $18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

17 airport rd - 17 Airport Road Warwick, Rhode Island 02889

Work Type

8a-8p

Work Shift

Day

Daily Hours

10 hours

Driving Required

No