Patient Service Rep

TMH The Miriam Hospital; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

TMH The Miriam Hospital in East Providence, RI is seeking a Patient Service Representative to provide front-desk and administrative support in an outpatient practice. Responsibilities include patient registration, scheduling, check-in/out, and telephone support.

You will verify insurance, obtain authorizations, collect co-pays, maintain accurate patient information, and ensure smooth patient flow while safeguarding privacy.

Qualifications

• Equivalent healthcare experience.
• Two years of experience in a healthcare environment.
• Proficient in English and computer skills.
• Familiar with medical terminology.
• Strong interpersonal and communication skills.
• Ability to serve patients with sensitivity to developmental stages and cultural backgrounds.

Responsibilities

• Answer and triage telephone calls, take messages, direct calls as needed.
• Enter patient registration information accurately.
• Schedule, confirm, and reschedule appointments; track no-shows.
• Obtain insurance authorizations and referrals; verify information.
• Check in patients, verify demographics and insurance, collect co-pays.
• Maintain efficient patient flow and notify staff of arrivals.
• Check out patients; schedule follow-ups and tests.
• Ensure coding and documentation are complete before departure.
• May create or maintain patient records.
• Reconcile encounter forms daily.
• Maintain quality, safety, infection-control standards.
• Protect patient privacy and confidentiality.

Skills

Healthcare experience

English proficiency

Medical terminology

Interpersonal skills

Cultural sensitivity

Job description

The Patient Service Representative reports to the Office Manager and provides administrative and front-desk support within an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, check-in and check-out, telephone support, insurance verification, and maintaining accurate patient information.

RESPONSIBILITIES

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures follow-up.
• Obtains and enters patient registration information accurately.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains required insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in, verifies demographic and insurance information, obtains identification and insurance cards, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff of patient arrivals.
• Performs patient check-out functions, including scheduling follow-up appointments, diagnostic testing, and hospital procedures.
• Ensures required coding and documentation are complete before patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains established quality, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.

MINIMUM QUALIFICATIONS

• equivalent healthcare experience.
• Two years of experience in a healthcare environment.
• Proficiency in English and computer skills.
• Familiarity with medical terminology.
• Strong interpersonal and communication skills.
• Ability to provide service with consideration for patients’ developmental stages and cultural backgrounds.

WORK ENVIRONMENT

Works in an outpatient medical practice with direct patient contact and regular use of office equipment. Requires intermittent walking and standing throughout the day while following established safety procedures.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914

Work Type: M-f 8:30-5

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

Company Location Belonging and Engagement Nursing Our Mission