Patient Service Navigator (3992)

Andwell Health Partners; Lewiston (ID); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Incredibly flexible Health Insurance

Education Reimbursement

Paid time off

Opportunities for internal promotions

Job summary

Andwell Health Partners in Lewiston, ME is seeking a Patient Service Navigator for the Lewiston Main Office. This full-time role handles patient contact, scheduling, referrals, and documentation in a fast-paced office setting.

Join a team with a long history of community health, competitive benefits, and opportunities for growth while delivering compassionate care to patients and families.

Qualifications

• High school diploma required.
• Prior office or healthcare scheduling experience preferred.
• Electronic Medical Records (EMR) experience encouraged.
• Strong computer skills with Microsoft Office suite.

Responsibilities

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems.
• Maintain up-to-date knowledge base on insurance forms and paperwork, share with team.
• Establish priorities for team paperwork on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms regularly.
• Develop and maintain systems to coordinate multi-discipline documentation.
• Perform data entry into EHR for OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

Skills

Office scheduling

Customer service

Multitasking

Communication skills

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

EMR systems

Job description

Job Details

Job Location: Lewiston Main Office - LEWISTON, ME 04240

Position Type: Full Time/ 40 Hours

Salary Range: $17.95 - $23.93 Hourly

Job Category: Administrative

Schedule/Status: Full Time

Department: Administrative

Service Area: Lewiston, ME

Role: Patient Service Navigator

Work Setting: Office, In-Person

About Andwell

At Andwell, you don’t just work here, you belong. Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities. We offer opportunities to grow and develop professionally across Andwell’s service lines statewide, a comprehensive benefit package to support life outside of work, and stability as an employer of choice for 50 years. Our centralized HR, IT, education, and employee experience departments provide improved support.

Benefits

• Incredibly flexible Health Insurance plans
• Education Reimbursement
• Paid time off
• Opportunities for internal promotions

What You’ll Do

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to‑date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systemsto ensure timely coordination of all multi‑discipline documentation.
• Perform data entry into Electronic HealthRecord (EHR) of some OASIS & & staff timesheets.
• Maintain daily/holiday/weekend schedules.

What You’ll Bring

• HighSchooldiploma required.
• Priorofficeorhealthcare scheduling experience strongly preferred.
• ElectronicMedicalRecords experience aplus!
• Strong, demonstrated computer skills with comprehensive knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent customer service and publicrelation skills with a friendly, outgoing, and professional demeanor.
• Abilitytothriveinafast‑paced,team‑oriented environment while also beingself‑sufficient.
• Task-orientedwithstrongmultitaskingskills to manage scheduling, referrals, and patientcommunications simultaneously.
• Organizational skills with close attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.