Medical Receptionist - Urology - West Hartford

Trinity Health Of New England; West Hartford (CT); On-site; USD 32,000 - 45,000; Full time

Job summary

Trinity Health Of New England’s Urology Practice in West Hartford is seeking a friendly Business Services Representative. You will serve as the first point of contact with patients, handling scheduling, registration, insurance verification, copays, and pre-authorizations to facilitate smooth visits.

The role emphasizes excellent customer service, attention to detail, and teamwork to support providers in delivering high-quality care to the community.

Qualifications

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required. Bilingual (Spanish speaking) preferred.

Responsibilities

• Greets and communicates with patients in person or by phone in a courteous and professional manner.
• Answers telephones in a timely, courteous, and professional manner using appropriate scripting.
• Processes calls to transfer patients to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity.

Skills

Customer service

Phone etiquette

Scheduling

Billing knowledge

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Position Purpose

Are you a friendly, organized professional who loves helping people feel welcomed and cared for? Join our Urology Practice in West Hartford as a Business Services Representative and become an essential part of our patients’ healthcare experience! As the first point of contact, you’ll create a warm and welcoming environment—whether greeting patients in person or assisting them over the phone. In this key role, you’ll manage appointment scheduling, patient registration, insurance verification, and collect copays and payments at the time of service. You’ll also coordinate pre-authorizations, referrals, and help prepare charts to ensure smooth and efficient visits. Your attention to detail and commitment to outstanding customer service will help keep our practice running efficiently while supporting our providers in delivering compassionate, high-quality primary care to the community.

What you will do

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required. Bilingual (Spanish speaking) preferred.

Position Highlights and Benefits

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.