Patient Service Coordinator - Urgent Care

Hartford HealthCare; Shelton (CT); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Tuition Reimbursement up to $5,250.00;

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and products

Résumé du poste

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring smooth office operations. The role emphasizes excellent communication between patients and providers and timely appointment scheduling.

Travel to satellite offices may be required; strong insurance knowledge and Epic experience are preferred, with a customer-focused, team-oriented approach.

Qualifications

• Fast-paced medical office experience preferred.
• Strong knowledge of insurance requirements.
• Epic software experience preferred.
• Positive, customer-focused approach and teamwork.
• Able to juggle multiple tasks in a busy environment.
• Excellent verbal communication; multilingual ability is a plus.
• Proficient with Microsoft Office; basic medical terminology knowledge.

Responsabilités

• Greet patients and answer routine questions while registering and maintaining records.
• Facilitate clear communication between patients and healthcare providers to ensure a positive experience.
• Schedule appointments ensuring timely, accurate, friendly patient access.
• Respond to patient and provider inquiries in line with privacy and safety standards.
• Travel to satellite offices for coverage when needed.

Connaissances

Fast-paced medical office experience

Insurance knowledge

Excellent verbal communication

Team player

Multitasking

Multilingual abilities desirable

Microsoft Office proficiency

Medical terminology knowledge

Formation

High school diploma or equivalent

Outils

Epic

Microsoft Office

Description du poste

Location Detail: 15 Armstrong Road Shelton (10505)

Shift Detail: Monday–Friday: Shift availability between 8:00 AM–10:00 PM, with flexibility in assigned shift times. Every other weekend: 8-hour shift; Rotating weekend coverage required every other weekend

Join a High-Energy Team Supporting Exceptional Physicians

Are you ready to thrive in a fast-paced, collaborative environment where innovation and excellence are the norm? Our office is buzzing with energy, driven by a team of passionate professionals and dynamic physicians who are transforming healthcare every day. We’re looking for individuals who bring enthusiasm, adaptability, and a proactive spirit to help us deliver outstanding support and results.

If you’re excited by the idea of working alongside forward-thinking medical experts in a vibrant setting, we’d love to connect!

At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our colleagues too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Travel flexibility: Must be willing and able to travel to other urgent care locations as needed to provide coverage.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• High school diploma or equivalent
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!