Patient Service Coordinator – Urgent Care

Hartford HealthCare Medical Group; Shelton (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and more

Job summary

Hartford HealthCare Medical Group in Shelton, CT is seeking a Patient Service Coordinator to greet patients, register them, and manage records, ensuring a friendly, efficient experience and accurate patient access.

Travel to satellite urgent care locations as needed; you will work within a fast-paced team, coordinating between patients and providers with a strong emphasis on privacy, insurance rules, and exceptional service.

Qualifications

• Experience in a fast-paced medical office preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to juggle multiple tasks in a fast-paced environment.
• Excellent verbal communication; bilingual a plus.

Responsibilities

• Greet patients, register them, and maintain records and accounts.
• Facilitate communication between patients and healthcare providers for a positive experience.
• Schedule appointments to ensure timely and accurate patient access.
• Respond to incoming correspondence in line with patient privacy and safety standards.

Skills

Customer service

Communication

Teamwork

Multitasking

Languages

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Location Detail: 15 Armstrong Road Shelton (10505)

Shift Detail: Monday–Friday: Shift availability between 8:00 AM–10:00 PM, with flexibility in assigned shift times. Every other weekend: 8-hour shift; Rotating weekend coverage required every other weekend

Join a High-Energy Team Supporting Exceptional Physicians

Are you ready to thrive in a fast-paced, collaborative environment where innovation and excellence are the norm? Our office is buzzing with energy, driven by a team of passionate professionals and dynamic physicians who are transforming healthcare every day. We’re looking for individuals who bring enthusiasm, adaptability, and a proactive spirit to help us deliver outstanding support and results.

If you’re excited by the idea of working alongside forward-thinking medical experts in a vibrant setting, we’d love to connect!

At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our colleagues too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages — movie tickets, pet insurance, travel and more!

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Travel flexibility: Must be willing and able to travel to other urgent care locations as needed to provide coverage.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• High school diploma or equivalent
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge — helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees– we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!