Patient Associate (Phlebotomist)

UPMC; Farrell (Mercer County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Horizon - Shenango Valley Outpatient Center is seeking a Patient Associate (Phlebotomist) to greet patients and support a smooth outpatient experience. Responsibilities include phlebotomy, EKGs, specimen collection, and patient education, with a friendly, professional demeanor and HIPAA-compliant operations.

The role offers a flex full-time schedule (28–40 hours weekly), primarily daylight hours Monday–Friday, and occasional Saturday shifts.

Qualifications

• Phlebotomy experience and/or education preferred.
• High school diploma or equivalent required.
• Experience in patient registration and EKGs/specimen procurement preferred.
• Medical terminology knowledge and computer experience preferred.
• Good oral and written communication skills with hospital contacts and patients.
• Skilled in the use of hospital computer systems.

Responsibilities

• Obtain patient consent and handle financial responsibilities per HIPAA.
• Present professional appearance and etiquette in interactions.
• Perform and document EKGs and collect specimens by venipuncture, swab, heelstick or fingerstick.
• Maintain rapport with medical staff and patients; support department operations.
• Educate patients on collection procedures and ensure accurate data entry.
• Process laboratory specimens, requisitions, and orders from internal and external facilities.
• Support billing processes and collect patient payments at time of service.
• Work in a fast-paced outpatient center and promote a positive hospital image.

Skills

Phlebotomy

EKG

Communication skills

Patient registration

Computer literacy

Teamwork

Education

High school diploma or equivalent

Tools

Hospital computer systems

Job description

Are you looking for a role where every day brings something new? UPMC Horizon - Shenango Valley Outpatient Center is seeking a Patient Associate (Phlebotomist) to help create an exceptional experience for our patients and team members!

Flex Full-Time Schedule (28 to 40/hours per week) Primarily daylight hours Monday thru Friday(shifts between 5:30 a.m. and 5:30 p.m.) Every 3rd Saturday (5:45am to 12:00pm).

Opportunity to support additional locations, including Hermitage Specialty Care and UPMC Horizon - Greenville Outpatient Center, as needed.

As the friendly face patients see first, you'll play an important role in keeping our outpatient center running smoothly while making a positive impact on the patient experience. If you enjoy helping others, working in a fast-paced environment, and being part of a supportive healthcare team, we'd love to hear from you!

Phlebotomy Experience And/or Education Preferred.

Responsibilities

• Consistently utilize spare time to benefit unit, patients, and co-workers.
• Contribute to the efficient operation and management of the department.
• Obtain signature of patient or family member of consent to treatment and financial responsibility flowing the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Present self in a positive manner reflected by personal attire and etiquette.
• Demonstrate cost consciousness through efficient use of time, materials, staff, equipment, supplies and available resources.
• Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient.
• Establish and maintain good rapport and cooperative relationship with medical staff, co-workers, supervisors and others.
• Exhibit integrity, courtesy, and respect for others.
• Maintain confidentiality of hospital and department information with no infractions.
• Utilize established policies, procedures and protocols when implementing care in an effort to positively affect patient outcome.
• Perform and documents EKG's.
• Procure appropriate specimens by venipuncture, swab, heelstick and fingerstick following established procedures including proper patient identification procedures.
• Maintain professional, pleasant and effective communications both internally and externally.
• Procure and process laboratory specimens, requisitions, and order entries from internal and external facilities.
• Participate in the collection and communication of data pertaining to health status and needs of patients of all ages on an ongoing basis.
• Provide directions to areas within facility.
• Promote the hospital's image and maintains a positive and helpful attitude toward employees, physicians, visitors, and the community to enhance the hospital's reputation as a health care center.
• Perform test ordering, charging, registration of patients, and daily work directed to billing department accurately.
• Collect and record patient payments at time of service.
• High school diploma or equivalent required.
• Experience in patient registration and technical skills/experience with EKG's and specimen procurement preferred.
• Medical terminology knowledge and computer experience preferred.
• Good oral and written communication skills must be able to communicate with hospital contacts both on the telephone and directly, and effectively communicate with all age groups, populations, and individuals within the hospital.
• Skilled in the use of hospital computer systems.
• Team member accountability to ensure all Outpatient Center functions are completed in a timely, efficient, and effective manner.
• Perform frequent sitting, walking and standing, lifting of objects up to 50 pounds, lifting and turning patients with/without assistance, kneeling, crouching, climbing, stooping and squatting, pushing and pulling patients with/without assistance, twisting of hand and wrist, reaching, coordination, and manual dexterity required.
• Ability to see and hear with or without mechanical devices.
• Normal patient care environment with little exposure to excessive noise, dust and temperature changes.
• May be exposed to chemicals, hazardous waste, communicable diseases, blood, and blood borne pathogens.
• Ability to wear protective clothing and/or equipment as determined by hospital policy.
• Consistently seeks out continuing education activities relevant to practice areas.
• Attains initial and mandatory training as defined by hospital guidelines.

Licensure, Certifications, and Clearances:

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS)
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran