Patient Service Coordinator - Journey Project

Thea Bowman House; Washington (District of Columbia); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Paid federal holidays

Job summary

SOME (So Others Might Eat) in Washington, DC seeks a Patient Service Coordinator to manage daily front desk and clinic admin for Behavioral Health Services. You will greet clients, register them, verify insurance, and coordinate schedules with the clinical team.

The role is grant-funded for 1 year, with a hybrid schedule and competitive hourly pay. Strong customer service and EMR experience are preferred.

Qualifications

• HS/GED required with 1–3 years administrative experience in primary or acute care.
• Experience with electronic health records preferred.
• Basic Life Support (CPR & AED) certification is required.

Responsibilities

• Greet clients and visitors, register and direct them to services.
• Check in walk-in and appointment clients and complete registration.
• Verify insurance information and update client data in EMR.
• Schedule appointments and coordinate care with psychiatry as needed.
• Provide front desk support and maintain HIPAA compliance.
• Process DocuSign requests and handle outreach for no-shows.

Skills

Administrative experience

Customer service

Education

HS/GED

Tools

EMR / EHR systems

Job description

Career Opportunities with SOME (So Others Might Eat)

A great place to work.

Career Opportunities - SOME (So Others Might Eat)

Thank you for your interest in working for SOME (So Others Might Eat)

As a faith-inspired organization, SOME was founded and built upon the belief in dignity and respect for all people. We all are worthy of it and responsible for it. Appreciation for our shared humanity and sense of community has been a central feature of our mission for over 50 years. This is the call to action that SOME represents: to serve, empower and elevate all members of ourcommunity.Aschampions of our mission, we commit to creating an environment that welcomes and celebrates the diverse array of employees and clients we engage with every day.We strive to be bold in our work, knowing that to drive meaningful change, we must not shy away from discomfort.We reject all forms ofindividual and systemicdiscrimination, work actively to eliminate the abuse of privilege and power, and seek justice and equity for allwe encounter.

Below are the current positions that are available. Please take a few moments to explore our website to learn more about us before applying.

All positions require a criminal background check, and some positions require other pre-employment screenings such as substance abuse tests, child abuse registry check, & FBI check. All positions require three professional references, preferably from supervisors. Most positions require a two-tier interview process. Copies of required credentials will be requested upon job offer.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without any discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at [e-mail] . This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them.

SOME's more than 30 programs throughout the district provide comprehensive services that lead to mental and physical health, continued sobriety, job training, living-wage employment, and affordable housing. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Position Description

The Patient Service Coordinator supports the daily front desk and administrative operations of Behavioral Health Services at the Conway Center. This role greets and registers clients, directs individuals to the appropriate services, answers and routes incoming phone calls, maintains provider schedules, and completes insurance verification. The Patient Service Coordinator helps ensure an organized, welcoming, and efficient experience for clients while supporting the operational needs of the clinical team.

Compensation

We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.87 to $21.05 and may be commensurate with experience.

This position is grant-funded for a period of 1 year. The position will end after 1 year unless additional grant funding is secured.

Schedule

Monday - Friday, 8:00 am - 4:30 pm (40 hours per week). Hybrid Schedule: Monday & Friday (Telework); In-Office on Tuesday, Wednesday, & Thursday

Required Qualifications

HS/GED; 1-3 yrs administrative experience in a Primary Care or Acute Care office

Preferred Qualifications

HS/GED; 3+ years administrative experience in a Primary Care or Acute Care office; experience working with electronic health records

Required License/Certification

Basic Life Support [CPR & AED] Provider

Expected Contributions: Front Desk Operations

• Greet clients and visitors, identify their needs, and provide information and initial direction.
• Provide a positive initial customer service experience to all clients and visitors to SOME.
• Check in all walk-in and appointment clients and complete the registration process. Obtain updated annual registration packets.
• Collect demographic and health insurance information and complete data entry within established timelines.
• Verify medical insurance and/or medical insurance and label on program client list
• Pick up and put away packages; order office supplies/program supplies as needed
• Pick up food for program as needed and help set up for program events in office and in the community as needed
• Schedule client appointments within program and for psychiatry as needed
• Regulate traffic flow in waiting area and front desk to ensure HIPAA compliance.
• Contact clients with appointment reminders.
• Support with program administrative tasks, including sending DocuSign requests to clients as needed
• Reschedule missed appointments.
• Monitor and support with outreach for client no-shows.
• Administer patient surveys and submit to supervisor as needed

Administrative

• Answer phone line and direct calls; send client transportation links
• Scan registration and referral forms into EMR. Scan signed documents. Update EMR as needed with client information. Mail discharge letters.
• Collect, organize, and provide all program purchase receipts to supervisor monthly to remain in compliance with grant programming
• Provide administrative support to BHS as assigned
• After collaboration with provider, peer support, or supervisor, assist in coordination of patient emergency transportation needs to appropriate facility

Knowledge, Skills, & Abilities

• Knowledge of electronic health records management
• Knowledge of healthcare terminology
• Good listening skills to identify client needs and direct accordingly
• Customer service skills to work with clients
• Problem-solving skills
• Ability to remain calm in crisis situations
• Ability to communicate with diverse audiences
• Excellent verbal and written communication skills
• Mission-oriented
• Ability to work in a team environment; self-sufficiency; able to work independently
• Flexibility with the ability to multi-task despite competing priorities
• Proficient with MS Office, including Word, Excel, and Outlook. Able to create program flyers, monthly calendars, and send Outlook invites

Reports To

Program Manager

Physical Demands

Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings offsite.

Why Join SOME?

SOME offers a comprehensive benefits package designed to support your health, financial well-being, and professional growth. Benefits include medical, dental, and vision coverage; employer-paid life and disability insurance; a 401(k) with up to a 6% employer match; generous paid leave; 11 paid federal holidays; commuter benefits; tuition assistance; loan forgiveness programs; and professional development opportunities.

Build a meaningful career while making a difference. Join SOME.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you need assistance or have concerns about the accessibility of our website or the application process, please contact us at [e-mail] . This contact information is specifically for accommodation requests and does not pertain to application status inquiries.