Patient Service Coordinator Hospice

VNA Health Group; West Orange (NJ); On-site; USD 22,000 - 33,000; Full time

Job summary

VNA Health Group in West Orange, New Jersey is seeking a Patient Service Coordinator to support timely, compassionate patient care. You will schedule visits, generate reports in the HCHB system, and maintain clear communication among clinicians, patients and care directors.

The role requires strong computer skills, 2–3 years of office experience, and a customer-service oriented approach. Office-based position with a focus on accuracy and coordination.

Qualifications

• HS diploma or GED required.
• 2–3 years of office experience required; medical background preferred.
• Proficient with MS Office and computer systems.

Responsibilities

• Schedules and reschedules all visits based on patients' needs.
• Runs reports on productivity, case count and missed visits.
• Answers staff calls and routes clinical questions appropriately.
• Collaborates with Reimbursement on private pay/managed care lists.
• Maintains communication with clinicians, patients and Care Directors.

Skills

Computer proficiency

MS Office

Organization

Customer service

Education

High School Diploma

Associate degree

Bachelor's degree

Job description

Join VNA Health Group - Moving Healthcare Forward

Now Hiring: Patient Service Coordinator

VNA Health Group is looking for a dedicated and organized Patient Service Coordinator to join our team in West Orange! In this key role, you will help support our mission by ensuring patients receive the care they need—on time and with compassion. You'll be responsible for scheduling visits, running reports in HCHB computer programing, and maintaining communication with clinicians, patients, and Patient Care Directors.

If you're a proactive problem solver with strong computer skills and a passion for supporting patient care, we’d love to connect with you.

Responsibilities

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
• Schedules and reschedules all visits based on patients’ needs
• Runs reports including productivity, case count and missed visits
• Answers all staff related calls and refers clinical questions to appropriate staff member
• Works closely with Reimbursement to review list from private pay/managed care
• Adheres to the organization’s policy in regards to absenteeism and appearance

Qualifications

• High School Diploma/GED required; Associate or Bachelor’s degree a plus
• 2-3 years’ office experience required; medical background preferred
• Strong computer skills and proficient in MS Office Suite
• Strong organizational skills
• Strong customer service and interpersonal skills

Working Conditions/Physical Demand

Business Office Environment with heavy phone and computer use

In compliance with New Jersey's Pay Transparency Act, the compensation range for this position is USD $16.00 to USD $24.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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