Patient Service Representative

Hartford HealthCare; Norwich (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator at Backus Hospital in Norwich. The role focuses on greeting patients, registering them, and maintaining records to ensure a positive patient experience while coordinating with providers for efficient access.

Responsibilities include scheduling, responding to inquiries, and upholding patient privacy and safety standards. This position requires strong communication, confidentiality, and multitasking abilities.

Qualifications

• High school diploma or equivalent; an Associate's degree is preferred.
• Basic math and computer skills are required; one year of medical clerical experience is preferred.
• Excellent communication and the ability to maintain confidentiality are essential.

Responsibilities

• Greet patients and assist with check-in and registration.
• Answer routine questions and maintain patient records and accounts.
• Schedule appointments to ensure timely, accurate access.
• Respond to patient inquiries and correspondence with privacy compliance.
• Coordinate with healthcare providers to facilitate smooth office operations.

Skills

Greeting patients

Customer service

Interpersonal skills

Multitasking

Time management

Education

High school diploma

Associate's degree (preferred)

Tools

Medical software

Job description

Location Detail: 111 Salem Tpke Norwich (10365)

Shift Detail: M-F 8am-4:30pm

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Since 1893, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

Education

• High school diploma or equivalent. Associate's degree preferred.

Experience

• Basic math and computer skills required. One (1) year medical clerical work experience preferred.

Knowledge, Skills And Ability Requirements

• Ability to read and understand oral and written instructions, and effectively communicate information. Basic computer skills (including opening/reading email, basic internet use).
• Ability to read and understand oral and written instructions, and effectively communicate information. Accurate grammar, spelling and punctuation skills necessary.
• Excellent interpersonal skills necessary to communicate with departments, employees, physicians, members of leadership team, patients and families.
• Must be organized, flexible and a team player. Demonstrates the ability to work efficiently and organize time appropriately in order to accomplish daily work.
• Ability to handle multiple competing priorities while using leadership behaviors.

Problem Solving and Decision Making

• Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction.
• Ability to make independent decisions in order to provide an excellent customer experience.
• Requires high level of analytical ability in order to gather, synthesize and interpret information from various sources.
• Ability to use core values and HRO safety principles to make decisions.
• Ability to maintain confidentiality at all times.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.