Patient Service Associate (PSA) - Duke Urgent Care

Duke Health; United States; À distance; USD 29 000 - 35 000; Plein temps

Résumé du poste

Duke Urgent Care Hillsborough is seeking a Patient Service Associate to support daily clinic operations, including check-in/check-out, patient verification, and charge posting. The role emphasizes delivering excellent customer service, managing messages, and coordinating referrals and ancillary services.

The candidate will prepare for visits, review next day patients, and maintain accurate patient records while ensuring smooth communication with physicians and staff in a fast-paced urgent care

Qualifications

• High school diploma or equivalent.
• Minimum of one year in direct patient or public service communication.
• Knowledge of medical terminology and telephone etiquette.

Responsabilités

• Coordinate and perform administrative tasks to support daily clinic operations.
• Check-in/check-out processes, verify patient information, manage charges and scheduling.
• Provide exceptional customer service, handle messages, coordinate referrals and scheduling of ancillary services.
• Prepare for clinic visits, review next day patients and complete preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• File and organize medical records and charts, return records when needed.
• Explain billing to patients according to policies and collect co-pays as applicable.
• Assist with scheduling tests and procedures and communicate with physicians and staff.

Connaissances

Customer service

Verbal communication

Phone etiquette

Data entry

Basic Medical terminology

Formation

High school diploma

Outils

Maestro Care

Description du poste

Remote US

$2,500 commitment Bonus for Eligible Candidates

Duke Urgent Care Hillsborough provides prompt, compassionate care for patients of all ages with minor injuries and illnesses, including sprains, cuts, flu symptoms, and infections. The clinic also offers sports physicals, limited employment physicals, and routine vaccinations. The team operates in a fast-paced, sometimes high-pressure setting, while maintaining a close-knit, collaborative environment. This team fosters a culture of open communication, professional growth, and mutual support.

Location: 267 S Churton St, Hillsborough, NC 27278

Hours:8am – 8pm

Schedule: Three 12 hour shifts with rotating weekends, including holidays

What you will do:

• As a Patient Service Associate, you will be responsible for coordinating and performing a variety of administrative tasks to support the daily operations of the clinic. This includes clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments.
• Additional duties include delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals.
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
• File history sheets, ancillary reports and all other required patient record documentation.
• Return medical records.
• Attach HIPPA/Medicare documents to the encounter forms.
• Check-in patient upon arrival in the practice.
• Identify correct patient information in Maestro Care.
• Verify patient demographic data.
• Edit Maestro Care as needed.
• Accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Completes all Maestro Care check-in files and manage all appropriate alerts.
• Collect and post co-payments and balances on accounts due.
• Imprint all patient specific chart documents and requisition/transmittal documents.
• Copy, file and distribute insurance cards as indicated by procedure.
• Coordinate all labs/procedures as requested. Maintain private physician office charts.
• Prepare encounter forms.
• Investigate and account for missing encounter forms.
• Audit encounter forms for completeness and accuracy before batching.
• Batches encounter forms or charge posting in Maestro Care.
• Schedule tests and procedures.
• Complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan.
• Check-out patients.
• Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
• Answer telephone, take and deliver messages to physicians, nurses and others.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to practice communication standards.

What you will need:

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Distinguishing Characteristics of this Level

N/A