Patient Service Associate - Duke GI-Endoscopy of Raleigh

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health in Raleigh seeks an organized, customer-focused receptionist to support daily clinic operations, patient check-in/out, scheduling, and billing tasks in a busy outpatient setting.

The role emphasizes accurate data entry, strong communication with patients and staff, and adherence to confidentiality standards. Prior healthcare customer service experience is preferred, with opportunities to grow within Duke Health.

Qualifications

• High school diploma or equivalent required.
• One year of healthcare customer service experience preferred.
• Knowledge of medical terminology and patient confidentiality requirements.

Responsibilities

• Coordinate patient registration, scheduling, and visit preparation by reviewing records, verifying demographics and insurance, collecting payments, obtaining required documentation, and supporting check-in and check-out processes.
• Maintain accurate patient records, schedule tests and procedures, manage encounter and billing documentation, answer phones, and communicate patient information and messages in a timely manner according to practice standards.

Skills

Customer service

Data entry

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke GI-Endoscopy of Raleigh - 3300 Executive Dr.

JOB SUMMARY

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

JOB DUTIES AND RESPONSIBILITIES

• Coordinates patient registration, scheduling, and visit preparation by reviewing records, verifying demographics and insurance, collecting payments, obtaining required documentation, and supporting check-in and check-out processes.
• Maintains accurate patient records, schedules tests and procedures, manages encounter and billing documentation, answers phones, and communicates patient information and messages in a timely manner according to practice standards.

JOB ELIGIBILITY REQUIREMENTS

Education: High school diploma or equivalent with basic grammar and math skills.

Experience: One year of customer service experience, preferably in a healthcare setting, with demonstrated ability to coordinate multiple tasks.

Knowledge, Skills, and Abilities: Strong communication, customer service, data entry, and organizational skills; knowledge of medical terminology; and the ability to apply policies related to patient registration, payment collection, record maintenance, and confidentiality.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.