Patient Service Associate - Duke GI-Endoscopy of Raleigh

Duke University; Raleigh (NC); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke GI-Endoscopy of Raleigh, part of Duke Health, is seeking a Patient Service Associate to support daily clinic preparation, patient check-in/out, and appointment scheduling with strong customer service. This role handles payments, messaging, and referrals in a fast-paced outpatient environment.

Qualifications include a high school diploma and at least one year of healthcare-related customer service, with solid communication and data-entry abilities to maintain accurate records and

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience, preferably in healthcare.
• Strong communication, data entry, and organizational skills; knowledge of medical terminology.

Responsibilities

• Coordinates patient registration, scheduling, and visit preparation by reviewing records, verifying demographics and insurance, collecting payments, obtaining required documentation, and supporting check-in and check-out processes.
• Maintains accurate patient records, schedules tests and procedures, manages encounter and billing documentation, answers phones, and communicates patient information and messages promptly.

Skills

Communication

Customer service

Data entry

Organization

Medical terminology

Education

High school diploma

Job description

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Patient Service Associate - Duke GI-Endoscopy of Raleigh

Work Arrangement:

Requisition Number: 275826

Regular or Temporary: Regular

Location: Raleigh, NC, US, 27609

Date: Oct 12, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke GI-Endoscopy of Raleigh - 3300 Executive Dr.

JOB SUMMARY

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.).

JOB DUTIES AND RESPONSIBILITIES

• Coordinates patient registration, scheduling, and visit preparation by reviewing records, verifying demographics and insurance, collecting payments, obtaining required documentation, and supporting check-in and check-out processes.
• Maintains accurate patient records, schedules tests and procedures, manages encounter and billing documentation, answers phones, and communicates patient information and messages in a timely manner according to practice standards.

JOB ELIGIBILITY REQUIREMENTS

Education: High school diploma or equivalent with basic grammar and math skills.

Experience: One year of customer service experience, preferably in a healthcare setting, with demonstrated ability to coordinate multiple tasks.

Knowledge, Skills, and Abilities: Strong communication, customer service, data entry, and organizational skills; knowledge of medical terminology; and the ability to apply policies related to patient registration, payment collection, record maintenance, and confidentiality.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.