Patient Scheduling Representative - Oncology - Days

NorthShore University HealthSystem; Niles Township (IL); On-site; USD 28,929 - 41,328; Part time

Benefits offered by this job

Annual Incentive Plan

Shift pay and holiday pay

Incentive pay for select positions

Annual increases based on performance

Career growth opportunities

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

NorthShore University HealthSystem in Niles, IL is seeking a Patient Scheduling Representative, Oncology to handle a high volume of patient calls and schedule appointments across multiple offices. This per diem role operates Monday through Friday, 8:00 AM to 4:30 PM, with hours based on department needs.

Candidates should have strong customer service skills, basic medical terminology, and data-entry accuracy for diagnoses and ICD-9 codes, while guiding patients through insurance requirements and

Qualifications

• High School diploma or equivalent required.
• Prefer two+ years of health-related college coursework.
• Experience in hospital admissions or scheduling preferred.

Responsibilities

• Answers high volume of incoming calls promptly, courteously and with care.
• Accurately schedules appointments for multiple offices.
• Follows department guidelines and protocols for service excellence.
• Enter diagnoses and ICD-9 codes in compliance with policies.
• Gathers patient demographics and billing information.
• Pre-registers patients timely and efficiently.
• Explains insurance authorization and referral requirements.
• Notifies patients of collections, deposits and co-pays as needed.
• Maintains physician data and insurance information in the system.

Skills

Customer service

Phone communication

Interpersonal skills

Medical terminology

Policy knowledge

Keyboarding 45 wpm

Education

High School diploma

Health-related college coursework (2+ years)

Tools

MS Word

MS Excel

PowerPoint

Job description

Hourly Pay Range:

$20.69 - $30.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Scheduling Representative, Oncology
• Location: Niles, IL
• Per Diem | Hours are Scheduled Based on Department Needs (as needed)
• Hours: Monday - Friday 8:00AM-4:30PM

What you will do

• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules appointments for multiple offices.
• Follow specific department guidelines and protocols, ensuring service excellence at all times.
• Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
• Gathers complete and accurate patient type, demographic and billing information.
• Pre-registers patients in a timely and efficient manner.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.
• Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
• Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.

ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION

• Patient Name and Demographic information
• Financial information
• Ability to View Patient's Record

What you will need

• Education: High School graduate; prefer two or more years of health related college course work.
• Experience: One year experience in hospital admissions, hospital department scheduling, or in physician office scheduling, preferred
• Knowledge & Skills: Excellent interpersonal and customer service skills.Excellent phone voice - proper grammar, diction.
• Basic knowledge of medical terminology, anatomy & physiology and coding.
• Knowledge of clinical office or department general policies and practices.
• Keyboarding at 45wpm.
• Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
• Knowledge of Medicare, Public Aid.
• Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
• Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
• Ability to interact positively and effectively with multiple departments.
• Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.

Benefits (For full time or part time positions)

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.