Patient Scheduling Receptionist

Excelsia Injury Care; Middle River (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

PTO + holidays + sick leave

401(k) retirement plan with employer  

Education Assistance Program

Job summary

Excelsia Injury Care is seeking a patient services coordinator to manage appointment scheduling across phone, email, fax, chat, and web portal. You will interface with billing, marketing and human resources to ensure smooth operations and accurate documentation.

The role emphasizes excellent customer service, strong communication, and the ability to work with diverse stakeholders including providers, attorneys, and patients.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Typing speed of 50+ WPM and basic computer skills.

Responsibilities

• Schedule and re-schedule appointments via multiple channels.
• Interface with billing, marketing and human resources.
• Perform other duties as directed.
• Attend to providers, attorneys, patients, and coworkers.
• Follow established processes and documentation standards.

Skills

Customer service

Verbal and written communication

Typing 50+ WPM

Computer applications

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Outlook

Job description

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient‑centric care and support for those injured in motor vehicle or work‑related accidents. With over 100 patient care centers across the Mid‑Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide.

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient‑centric care and support for those injured in motor vehicle or work‑related accidents. With over 100 patient care centers across the Mid‑Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome‑oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Schedule and re‑schedule appointments requested via phone, email, fax, chat, and web portal.
• Utilize computerized systems and apps for daily work assignments.
• Interface with other departments including billing, marketing and human resources.
• Perform other duties and assignments as directed and/or as necessary.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent.
• Working knowledge of computers.

Additional Skills/Competencies

• Excellent customer service skills, verbal and written communication skills.
• Knowledge of computer applications, including Windows, Microsoft Office, Outlook, and business related websites.
• Typing 50+ WPM.
• Knowledge of commercial insurance, workers’ compensation, and personal injury benefits.
• Ability to effectively interact with providers, attorneys, patients, and co‑workers.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Benefits

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.