District Manager

Excelsia AMM; Allentown (Lehigh County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) with employer match

Paid training opportunities

Paid holidays and PTO

Job summary

Excelsia Injury Care seeks an experienced office operations manager to ensure smooth day-to-day functioning of multiple medical offices. You will oversee staffing at locations, maintain records and compliance, and provide administrative support to physicians and administrators.

Travel to sites will be required, with mileage reimbursement provided. The role requires a strong supervisory background in a medical office setting, high organization, and adherence to regulatory standards, with a focus

Qualifications

• High school diploma or GED, Bachelor’s preferred.
• Minimum five years in a related supervisory capacity.
• Ongoing continuing education participation.

Responsibilities

• Ensure smooth operation of medical offices.
• Oversee hiring of location support staff.
• Maintain office records and paperwork (OSHA, files, billing, etc.).
• Monitor KPIs daily and provide regular reporting.
• Provide administrative support to physicians/administrators.

Skills

Supervisory experience

Medical office administration

Data entry

Confidentiality

Time management

Education

Bachelor’s degree in related field

High school diploma or GED

Tools

WordPerfect

Data entry software

Microsoft Word

Microsoft Excel

Job description

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

*PLEASE NOTE that travel is required for this role. Mileage reimbursement is available*

Job Duties

• Ensure smooth operation of medical offices
• Ensure sufficient staffing at medical offices at all times
• Oversee hiring of all location support staff (excluding providers)
• Ensure accessibility and availability for office managers during business hours. Weekly onsite presence at all locations
• Ensure quality of operations and accuracy of all office paperwork (e.g. patient information/insurance, flow sheets, patient information, billing superbills, mail, correspondence and other)
• Optimize inventory levels and support office managers in inventory management
• Ensure processes are in place to guarantee office records (e.g. OSHA, employee files maintenance, etc.) are maintained and current
• Ensure offices are neat, clean and maintained according to Excelsia standards
• Ensure all office staff is properly trained according to Excelsia standards
• Ensure that problems are resolved in a timely fashion
• Provide administrative support to departmental physicians/administrators
• Improve office processes and manage the implementations
• Ensure financial and operational objectives of offices are realized
• Monitor Key Performance Indicators (KPIs) daily and react to needs
• Provide regular reporting in accordance with Excelsia standards
• Manage and trouble-shoot corporate, providers, patient, family, attorney and other inquiries

• Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
• May work as a back-up office manager or office support staff as needed

• Perform other duties and assignments as directed and/or as necessary

• Responsible for ensuring that direct reports complete any company-required trainings by deadline to maintain compliance
• Other duties as assigned

Minimum Requirements

• High school Graduate or GED equivalent
• Bachelor’s degree in related field preferred
• Knowledge of advanced work-related subjects
• Successful completion of corporate orientation program
• Ongoing related continuing education participation
• Five or more years in a related supervisory capacity
• 1-2 years of medical experience in an administrative/legal/physician office setting
• Previous computer skills to include (data entry, word perfect, etc.)

Additional Skills/Competencies

• Ability to maintain a strong confidentiality profile
• Ability to project a strong corporate image
• Ability to recognize emergency medical and non-medical situations
• Ability to identify and resolve customer relation problems
• Ability to identify and resolve clinical problems
• Ability to remain calm in emergency situations
• Ability to form interpersonal relationships (i.e. establish rapport with others)
• Ability to manage time effectively by setting priorities
• Ability to anticipate problems before they arise
• Ability to anticipate patient/physician/corporate needs
• Mathematical ability to perform required calculations

Physical/Mental Requirements

• Ability to work flexible hours as required by job demands
• May include some exposure to infection and injury
• Manual dexterity hand/eye coordination
• Able to lift a minimum of 10 pounds independently
• Able to perform frequent work with hand/wrist movement
• Prolonged sitting for up to 60% of time

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.