Patient Scheduling & Dispatch Specialist

Tactilemedical; Minneapolis (MN); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Retirement benefits

Paid time off

Job summary

Tactile Medical is seeking a Patient Dispatch Specialist to coordinate patient demos and trainings across U.S. time zones. The role involves scheduling, rescheduling, and confirming appointments for field teams, with emphasis on accurate documentation and HIPAA compliance.

The ideal candidate will have an Associate degree (or equivalent) and 2+ years in scheduling, dispatch, or patient coordination, with experience using Salesforce or similar CRM systems.

Qualifications

• Associate degree or equivalent in healthcare administration, business, or related field.
• 2+ years in scheduling, dispatch, or patient coordination roles.
• Experience using CRM systems (Salesforce preferred).

Responsibilities

• Schedule and coordinate patient demos and trainings for field personnel using Salesforce and/or other tools.
• Communicate with patients to confirm appointments, handle rescheduling, and manage cancellations.
• Ensure accurate documentation of scheduling activities and patient interactions.
• Collaborate with field teams to align scheduling with availability, geography, and patient needs.
• Monitor dispatch workflows and elevate issues as needed.
• Maintain HIPAA compliance and data integrity across all scheduling activities.
• Other duties as assigned

Skills

Bilingual Spanish

Communication skills

Organization

Salesforce

Microsoft Office

Education

Associate degree

Tools

Salesforce

CRM software

Job description

Tactile Medical is seeking a Patient Dispatch Specialist to coordinate patient demos and trainings across U.S. time zones. The role involves scheduling, rescheduling, and confirming appointments for field teams, with emphasis on accurate documentation and HIPAA compliance.

The ideal candidate will have an Associate degree (or equivalent) and 2+ years in scheduling, dispatch, or patient coordination, with experience using Salesforce or similar CRM systems.