Patient Scheduling Coordinator - Full Time - Midtown

The West Clinic; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

The West Clinic in Memphis is seeking a Patient Scheduling Coordinator to coordinate patient appointments, verify registrations, and assist with insurance verification and referrals. You will greet patients, manage scheduling for visits, labs, and imaging, and respond to calls and emails with accuracy and professionalism.

The role requires strong communication, organization, and multitasking abilities, with attention to privacy, teamwork, and patient-first service.

Qualifications

• High school diploma or GED.
• Six months of related healthcare or administrative experience.
• Experience in insurance verification and referral processing (preferred).

Responsibilities

• Greet patients and representatives in a professional and welcoming manner.
• Verify and update demographic and insurance information.
• Schedule office visits, lab work, radiology tests, and internal referrals.
• Respond to phone calls and emails related to appointment scheduling.
• Send out appointment reminders or rescheduling letters.
• Assist patients with various requests and resolve scheduling issues.
• Collaborate with care support and maintain referral documentation.
• Support administrative functions and provide coverage for peers when needed.
• Maintain confidentiality and demonstrate a patient-first approach.
• Participate in training and orientation of new staff as assigned.
• Attend staff meetings and maintain timely communication with leadership.

Skills

Verbal communication

Written communication

Organization

Follow-up

Multitasking

Scheduling software

Computer systems

Prioritization

Problem solving

Teamwork

Education

High school diploma or GED

Six months related experience

Job description

Job Title: Patient Scheduling Coordinator

About Us

At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.

Position Overview

The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.

Key Responsibilities

• Greet patients and representatives in a professional and welcoming manner
• Verify and update demographic and insurance information
• Schedule office visits, lab work, radiology tests, and internal referrals
• Respond to phone calls and emails related to appointment scheduling
• Send out appointment reminders or rescheduling letters
• Assist patients with various requests and resolve scheduling issues
• Collaborate with care support and maintain referral documentation
• Support administrative functions and provide coverage for peers when needed
• Maintain confidentiality and demonstrate a patient-first approach
• Participate in training and orientation of new staff as assigned
• Attend staff meetings and maintain timely communication with leadership

Qualifications

Education & Experience

• Required:
• High school diploma or GED
• Six months of related experience and/or training in healthcare or a similar administrative role
• Preferred:
• Experience in insurance verification and referral processing

Skills & Abilities

• Excellent verbal and written communication skills
• Strong organizational, follow-up, and multitasking abilities
• Proficiency in computer systems and scheduling software
• Ability to prioritize assignments in a fast-paced environment
• Problem-solving skills and sound judgment under minimal supervision
• Team-oriented, professional demeanor with a patient-first mindset

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation

No Nights, Weekends, Or Holidays. Comprehensive Benefits Package.

Join Us

Be a vital part of the patient journey at West Cancer Center. If you’re detail-oriented, organized, and passionate about patient service.