Patient Scheduling Coordinator II – Full Time – Wolf River

The West Clinic; Germantown (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

No nights/weekends/holidays

Job summary

West Cancer Center is seeking a Patient Scheduling Coordinator II to manage scheduling operations, registrations, insurance verification, and pre-certification tasks. You will coordinate referrals and appointments across multiple services while maintaining patient-centered service and data accuracy.

The role emphasizes professional communication, attention to detail, and teamwork in a fast-paced clinical setting. No nights, weekends, or holidays, with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• At least 6 months of related experience or equivalent combination of education and experience.

Responsibilities

• Greet patients and their representatives professionally and courteously.
• Verify and update patient demographic and insurance information.
• Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion.
• Coordinate new internal referrals and manage all relevant appointment types.
• Handle patient no-shows and process clinic discharges as necessary.
• Maintain accurate scheduling templates and optimize provider schedules.
• Respond to incoming phone calls and emails related to scheduling inquiries.
• Send out appointment reminders and rescheduling notices.
• Report scheduling or workflow issues to leadership promptly.
• Provide general administrative assistance and patient support.
• Cross-train with other team members to promote departmental efficiency.
• Ensure compliance with safety and confidentiality standards.
• Participate in staff meetings and assist in onboarding new employees.
• Perform other duties as assigned

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

MS Office

Teamwork

Education

High school diploma or GED

6 months experience

Tools

Microsoft Office

Job description

Job Title: Patient Scheduling Coordinator II

About Us

At West Cancer Center, we are dedicated to providing exceptional, patient-centered cancer care through innovation, compassion, and collaboration. Our administrative and clinical teams work seamlessly to ensure every patient receives timely, respectful, and coordinated care. Join our mission-driven team where every role directly impacts the lives of those we serve.

Position Overview

The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions, including registration, referral processing, insurance verification, and pre-certification activities. This role plays a crucial part in ensuring efficient clinic operations and positive patient experiences.

Key Responsibilities

• Greet patients and their representatives professionally and courteously
• Verify and update patient demographic and insurance information
• Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion
• Coordinate new internal referrals and manage all relevant appointment types
• Handle patient no-shows and process clinic discharges as necessary
• Maintain accurate scheduling templates and optimize provider schedules
• Respond to incoming phone calls and emails related to scheduling inquiries
• Send out appointment reminders and rescheduling notices
• Report scheduling or workflow issues to leadership promptly
• Provide general administrative assistance and patient support
• Cross-train with other team members to promote departmental efficiency
• Ensure compliance with safety and confidentiality standards
• Participate in staff meetings and assist in onboarding new employees
• Perform other duties as assigned

Qualifications

Education & Experience

• High school diploma or GED required
• At least 6 months of related experience or equivalent combination of education and experience

Skills & Abilities

• Strong organizational and follow-up skills
• Excellent verbal and written communication abilities
• Effective multitasking and prioritization in a fast-paced setting
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office and other computer applications
• Ability to work independently and collaboratively within a team

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
• Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
• Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No Nights, Weekends, Or Holidays. Comprehensive Benefits Package.