Patient Scheduling Coordinator

AdventHealth; Orlando (FL); On-site; USD 35,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

Disability insurance

PTO from day one

403(b) retirement plan

4 weeks parental leave

Career development

Whole person well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Orlando, FL is seeking a patient scheduling coordinator for Altamonte Springs. This onsite role runs Monday–Friday, 8am–5pm, coordinating scheduling across patients, staff, and clinical teams.

Responsibilities include managing schedules, updating EMR records, generating reports, and collaborating with supervisors. Requires a high school diploma, 1+ year medical office experience, and a valid driver’s license. Competitive benefits begin day one.

Qualifications

• High school diploma or equivalent is required.
• 1+ related experience in a medical office is required.
• Driver's license is required.
• Knowledge of medical terminology and EMR systems is required.
• Proficiency with Microsoft Office Suite (Word/Excel/PowerPoint/Outlook) is expected.

Responsibilities

• Manage the schedule for all patients and reassign when staff call in sick.
• Initiate infection control forms and upload to HR Console as needed.
• Answer second calls from field staff and route clinical questions appropriately.
• Maintain patient hospitalization log and update EMR notes daily.
• Provide transfer summaries and medication lists to receiving facilities.
• Complete schedules per agency guidelines including visits and recerts.
• Ensure supervisory visits meet protocol and regulatory mandates.
• Run scheduling reports and coordinate with supervisors on assignments.

Skills

Communication

Medical terminology

EMR knowledge

Microsoft Office

Education

High School Diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 602 COURTLAND ST

City: ORLANDO

State: Florida

Postal Code: 32804

Job Description:

Location: Altamonte Springs, FL

Schedule: Onsite; Monday - Friday, 8am - 5pm

• Manages the schedule for all patients and edits schedules for employees calling in sick, ensuring timely reassignment of patients.
• Initiates infection control forms and uploads them as “Employee Infection Report” in HR Console.
• Receives second calls from field staff during times clinical supervisors are unavailable and refers clinical questions to Manager or Director as necessary.
• Maintains the patient hospitalization log, enters coordination notes in electronic medical records, and updates daily for morning huddle.
• Provides appropriate transfer summary and medication list to the receiving inpatient facility.
• Completes requested schedules according to agency scheduling guidelines, including discharge visits, OASIS collection, recert visits, and rescheduled visits.
• Ensures supervisory visits are scheduled according to agency protocol and regulatory mandates.
• Adjusts service codes related to discharge visits, supervisory visits, and buddy codes considering the entire episode of care.
• Runs all scheduling reports, including Agent Summary Report and Missed Visit Done on Paper Report.
• If the PSC is an LPN, receives lab reports, assesses for normality, faxes copies to doctors and pharmacies, informs appropriate staff, and routes to the Medical Records Department.
• Updates employee schedules daily, considering productivity and geographic issues, and discusses assignments with supervisor/manager for approval.
• Serves on at least two agency-wide committees per year as requested.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements. [Required]
• Medical terminology knowledge. [Required]
• Knowledge of electronic medical record. [Required]
• Knowledge of basic to intermediate application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software. [Required]
• Ability to complete AdventHealth Home Care Orientation and Training, as necessary. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ related experience in medical office. [Required]
• Home Health Agency office experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Driver's License (DL) [Required]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.