Patient Scheduling Coordinator

Dental Care Alliance; Delray Beach (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Life insurance

Disability insurance

401(k) retirement plan

Paid training

Career growth

Modern workplace

Team culture

Job summary

Advanced Dentistry of South Florida in Delray Beach, FL is seeking an experienced Patient Service Representative to join our fast-paced, patient-focused front desk team. The role requires dental office experience and a passion for delivering outstanding service.

You will manage high-volume calls, schedule and confirm appointments, verify insurance, collect copays, and coordinate with doctors and staff to ensure a seamless patient experience.

Qualifications

• Dental office experience is required.
• Strong communication and customer service skills are essential.
• Comfortable working with computers and digital systems.
• Experience with dental software (Dentrix/Eaglesoft/Open Dental) preferred.
• Excellent multitasking abilities and a positive attitude.

Responsibilities

• Answering and managing high-volume inbound calls.
• Scheduling, confirming, and optimizing patient appointments.
• Greeting and checking in patients.
• Verifying dental insurance benefits and eligibility.
• Collecting copays and patient payments.
• Assisting patients with treatment and financial discussions.
• Managing patient communications via phone, email, and text.
• Supporting recall, reactivation, and schedule-fill initiatives.
• Maintaining accurate patient records and documentation.
• Collaborating with doctors, hygienists, and leadership to ensure an excellent patient experience.

Skills

Dental office experience

Communication

Computer skills

Dental software knowledge

Multitasking

Team player

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Overview

Patient Service Representative (Dental Experience Required)

Advanced Dentistry of South Florida | Delray Beach, FLFull-Time | Monday – Friday15340 Jog Rd, Suite 100, Delray Beach, FL 33446

Join One of South Florida's Premier Dental Practices

Advanced Dentistry of South Florida has been serving the community since 1982 and is proud to be the official dental provider for FAU Athletics. Our state-of-the-art, multi-specialty practice brings together general dentistry, endodontics, oral surgery, and advanced specialty care under one roof, delivering an exceptional patient experience and clinical excellence.

We are seeking an experienced Patient Service Representative with prior dental office experience who thrives in a fast-paced environment and is passionate about creating outstanding patient experiences.

What You'll Do

As the first point of contact for our patients, you will play a critical role in keeping the practice running smoothly while helping drive patient satisfaction and schedule success.

Responsibilities include:

• Answering and managing high-volume inbound calls

• Scheduling, confirming, and optimizing patient appointments

• Greeting and checking in patients

• Verifying dental insurance benefits and eligibility

• Collecting copays and patient payments

• Assisting patients with treatment and financial discussions

• Managing patient communications through phone, email, and text

• Supporting recall, reactivation, and schedule-fill initiatives

• Maintaining accurate patient records and documentation

• Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience

Qualifications

• Dental office experience required

• Strong communication and customer service skills

• Comfortable working with computers and digital systems

• Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred

• Strong organizational skills with the ability to multitask effectively

• Positive attitude, professionalism, and a team-first mindset

What We Offer

• Competitive compensation

• Medical, dental, and vision benefits

• Life and disability insurance

• 401(k) retirement plan

• Paid training and professional development

• Career growth opportunities within a respected organization

• Modern, technology-driven work environment

• Supportive team culture focused on excellence and patient care

If you're an experienced dental professional looking to join a respected practice with a reputation for excellence, we'd love to hear from you.

#LI-SM1

Qualifications

• 4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.