Patient Scheduling Coordinator

Enhance Dental; Ada (OK); On-site; USD 29,000 - 42,000; Full time

Job summary

Enhance Dental in Ada, OK is seeking a Scheduler to greet patients, answer calls, triage emergencies, and manage appointments. The role includes updating patient information in dental software, sending reminders, and ensuring accurate insurance data within the system.

The scheduler will assist patients with forms, handle calls, and maintain privacy and OSHA/HIPAA compliance in a fast-paced dental practice environment.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills required.

Responsibilities

• Scheduling and confirming appointments.
• Welcoming patients and updating their information in the dental software(s).
• Registering new patients according to established office protocols.
• Verifying insurance and accurately building patient insurance plans in the dental software(s).
• Assisting patients to complete all necessary forms and documentation.
• Answering and managing incoming calls.
• Responding and complying with requests for information.
• Preparing documentation for upcoming appointments.
• Checking daily appointment schedules and filling gaps to ensure positive production.
• Monitoring and replying to e-mails and voicemails.
• Maintaining a professional reception area.
• Safeguarding patient privacy and confidentiality.
• Maintaining OSHA and HIPPA Compliance.
• Perform all other duties as assigned.

Skills

Communication skills

Education

High School degree or equivalent

Job description

Job Details

Job Location: Ada Dentistry - Ada, OK 74820
Position Type: Full-Time/Part-Time
Education Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: Admin - Clerical
Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Qualifications

• High School degree or equivalent required
• Exceptional written and verbal communication skills required

Working conditions

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods.
• Lifting up to 50 pounds

Reports to:Area Director of Operations / Operations Manager

Direct reports:None