Medical Call Center Representative - Texas Orthopedics

Texas Orthopedics, a Division of OrthoLonestar; Austin (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

HSA

FSA

Dental Coverage

Vision Coverage

Paid Holidays

PTO

401(k) with profit sharing

Life Insurance

Disability Insurance

Mileage Reimbursement

Job summary

Texas Orthopedics, a division of OrthoLonestar, is seeking a Patient Scheduling Clerk in Austin, TX to manage new and follow-up appointments and patient registrations.

The role supports scheduling, verifies insurance rules, handles calls, and maintains accurate EMR entries in Athena. Candidates should have a high school diploma and prior medical office experience; on-site, full-time with comprehensive benefits.

Qualifications

• High School diploma
• Experience in a medical office setting
• Proficient with Outlook and Microsoft Office

Responsibilities

• Schedule and reschedule appointments for patients with attention to insurance rules and physician schedules.
• Register new patients and update existing accounts in the system.
• Maintain patient records per policies and procedures.
• Answer inbound calls from scheduling queues and direct to proper departments.
• Create EMR entries for cancelled appointments and update upcoming schedules.
• Cancel appointments as directed and complete referrals, faxes, and messages.
• Return voicemails and follow up with patients as needed.
• Audit physician schedules to correct discrepancies and ensure accuracy.
• Process online appointment scheduling and perform other duties as assigned.

Skills

Medical terminology

Attention to detail

Communication skills

Fast-paced environment

Education

High School diploma

Tools

Outlook

Microsoft Office

Job description

Job Details

Job Location: Austin, TX 78759 Salary Range: $16.00 - $21.00 Hourly

ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTAR

Join the Team!

Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.

Experience the Texas Orthopedics Work Environment

At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

Reports to: Service Center Manager

Department: Service Center

Status: Full-Time / Non-exempt

GENERAL JOB DESCRIPTION

Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS

• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
• Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
• Record all new patient demographics and update existing accounts in Athena.
• Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
• Create EMR entries for cancelled appointments.
• Cancel patient appointments as directed by patients, providers, or Service Center Manager.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Confirm Appointments as needed.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.
• Process and complete online appointment scheduling
• All other duties as assigned.

BENEFITS

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

To learn more, visit: https://www.txortho.com/

QualificationsQUALIFICATIONS

Education:

• High School diploma

Experience:

• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease

Licensure:

N/A

Special Skills:

• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

Physical Demands:

• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental Working Conditions:

• Continuously handle multiple tasks simultaneously and work as a part of a team
• No conditions of chemicals/fumes/odors and dust/messiness