Patient Scheduler (Specialty Access Center)

University of Minnesota Physicians; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Minneapolis is seeking a Patient Scheduler for their Specialty Access Center. This full-time position involves managing patient appointment scheduling and providing essential support to connect patients with various specialties. The ideal candidate will have significant experience in customer service, excellent communication skills, and the ability to maintain confidentiality. Join a diverse team committed to advancing patient care and supporting healthcare innovation.

Benefits

Healthcare benefits including vision & dental

401K

Parking assistance

Tuition assistance

Qualifications

• 2+ years customer service experience in health care or professional service.
• Proven ability to maintain HIPAA compliance and resolve patient complaints.
• Ability to learn new computer systems and processes.

Responsibilities

• Coordinate patient scheduling needs according to protocols.
• Notify callers of changes in appointment scheduling.
• Acquire patient demographic and insurance information.

Skills

Customer Service

Phone Management

Organization Skills

Education

2 years of post-secondary education

Job description

Patient Scheduler (Specialty Access Center) page is loaded

Patient Scheduler (Specialty Access Center)

Apply locations Minneapolis, MN time type Full time posted on Posted 3 Days Ago job requisition id R0026016 Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day.The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Patient Access Scheduler:

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

What you will need:

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource

*This position requires a full month of uninterrupted training

Location: At this time, this position will be working remote (MN residents only)

Hours: Monday - Friday, 8:30am-5:00pm

Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

20.00 - 29.00 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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Patient Scheduler (Specialty Access Center)

locations Minneapolis, MN time type Full time posted on Posted 30 Days Ago

At University of Minnesota Physicians (M Physicians) , we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals.

M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond.

Employment Update:

As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors.

We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted.

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