Patient Scheduler (Radiology)

Essentia Health; Fargo (ND); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Essentia Health is seeking a Level I Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services. You will handle incoming calls, verify insurance eligibility, and manage referrals and follow-ups while maintaining accurate EHR entries.

Day rotations are typical, with a focus on providing courteous service and coordinating with the care team to ensure efficient patient care and cost estimates for upcoming visits.

Qualifications

• Experience in patient scheduling or access preferred.
• Proficient data entry into an electronic health record.
• Excellent communication and organizational skills.

Responsibilities

• Patient identification, registration, and scheduling, including estimates and signatures.
• Full pre-registration of all patients calling to schedule an appointment.
• Coordinates scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral queues, ticket scheduling.
• Accurately enters data into the permanent electronic health record while talking with patients.
• Collaborates with care teams to ensure optimal customer service and clinical outcomes.

Skills

Patient scheduling

Data entry

Communication

Team collaboration

Job description

Building Location:

32nd Avenue Building

Department:

3005030 RADIOLOGY ADMINISTRATION - 32ND CLIN

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling

• Handles incoming calls, follow-up and referral work queues, ticket scheduling

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.