Patient Scheduler- (Full-Time, Mon-Fri)

Genghis Grill; Coos Bay (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Coquille Valley Hospital in Coos Bay, OR, seeks a Patient Scheduler to manage centralized scheduling for clinic visits and ancillary services. The role requires entering patient demographics, insurance and authorizations, and maintaining accurate records.

The ideal candidate has at least 1 year of hospital experience, knowledge of medical terminology, and strong clerical and computer skills to support physicians and care teams. This is a full-time, on-site position.

Qualifications

• High School diploma or equivalent required.
• Knowledge of medical terminology required.
• Effective written and verbal communication skills required.
• Ability to multi-task and prioritize to meet timelines.
• Strong clerical and computer skills required.

Responsibilities

• Places reminder calls to patients regarding scheduled appointments.
• Schedules appointments accurately and completes pre-registrations including insurance verification.
• Answers the dedicated phone line for Centralized Scheduling.
• Returns all voice mails within 24 hours.
• Handles urgent calls and faxes immediately with guidance from physicians or management.
• Makes appointments from calls and provider referrals; reschedules and cancels as needed.
• Coordinates multiple appointments and maintains accurate scheduling records.
• Provides patient/customer service and guidance prior to appointments as directed.
• Verifies insurance eligibility and records demographic changes in the system.
• Ensures physician orders are linked to appointments and entered into the electronic record.

Skills

Medical terminology

Written communication

Verbal communication

Multi-tasking

Clerical skills

Computer skills

Education

High School diploma or equivalent

Job description

Job 180325 - Patient Scheduler- (Full-Time, Mon-Fri)
Coos Bay, OR

• The centralized scheduler routinely schedules appointments for all patients where services occur as a scheduled event. This may include, but is not limited to; Clinic visits, Radiology, Outpatient Infusion/Wound Care, Nuclear Medicine, Respiratory Therapy, Pain Management or any other location where scheduling of a test or procedure may occur. Coordinates with departments as necessary. Ensures that accurate, complete and thorough patient demographics are entered into the computer system, including insurance and authorizations if applicable.

Education and Experience-

Education:

• High School diploma, or equivalent.

Experience:

• One (1) year previous experience in a hospital environment required.
• Knowledge of medical terminology
• Effective written and verbal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Strong clerical and computer skills

Duties and Responsibilities-

• A Places reminder calls to patients regarding scheduled appointments.
• Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collection amounts.
• Answers the dedicated phone line for Centralized Scheduling.
• Returns all voice mail calls within 24 hours.
• Urgent calls and faxes handled immediately with the direction of Physicians, clinical staff, or department manager.
• Makes appointments from incoming calls and provider referrals.
• Reschedules and cancels appointments.
• Coordinates multiple appointments.
• Demonstrates positive customer services when greeting patients, care providers and others.
• Provides patient/family service instructions prior to appointment as directed by service department.
• Secures demographics, guardian and emergency contacts, guarantor and insurance coverage information.
• Verifies insurance eligibility for services.
• Updates registration when patient’s information changes.
• Ensures appropriate order is received from Physician prior to scheduling.
• Ensures Physician orders are linked to appointments in system.
• Enters signed, faxed orders to electronic record.
• Reviews daily work queues to assure accuracy of appointment information and completion of needed appointments.
• Corrects errors as identified in work queues or by peers, leadership, or department.
• Meets productivity requirements for appointment events, registration errors, orders work queue, and others as identified by department leadership.
• Operates switchboard to connect, hold, transfer and disconnect telephone calls
• Performs a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
• Provides assistance to other departmental personnel as needed. Cross-trains in various functions as needed to assist in the smooth delivery of departmental services.
• Other Duties as assigned.

Coquille Valley Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coquille Valley Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Coquille Valley Hospital expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coquille Valley Hospital’s employees to perform their job duties may result in discipline up to and including discharge.