Patient Service Unassigned Float

Salem Clinic; Salem (OR); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Clinic paid premiums for medical

Dental & Vision covered

Free Lab & Imaging services

Health Reimbursement Account

Life & Disability Insurance

Paid time off

Flexible Spending Account

Weight Management Credits

Bilingual pay differential

Résumé du poste

Salem Clinic is hiring a Patient Service Unassigned Float to provide support across all locations in Salem and Keizer. You will greet patients, answer phones, schedule appointments, and relay messages to the medical team as part of a full-time role. Flexibility for weekends/holidays is required in a fast-paced environment.

Candidate must have a current Oregon driver’s license, reliable transportation, and strong communication skills while maintaining accuracy in processing patient information.

Qualifications

• Possess a current Oregon State Driver’s License and reliable transportation.
• Experience dealing with the public in a fast-paced customer service setting.
• Ability to communicate clearly, professionally, and courteously.
• Must live within 30 minutes of work and be able to work flexible hours.
• Ability to read and follow instructions and pass spelling/typing tests.
• Must work independently or as part of a team.

Responsabilités

• Travel to patient service sites as requested and work flexible hours.
• Answer telephones, greet patients, take messages and make appointments.
• Check in patients and verify/update information in the electronic records.
• Collect visit fees, balance cash drawers, and forward concerns to appropriate offices.
• Refer patients to the Credit/Business Office as needed and assist nursing staff.

Connaissances

Driver's license

Public interaction

Clear communication

Attention to detail

Team player

Typing test

Flexible hours

Multitasking

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Service Unassigned Float

Full Time Inland Shores, Keizer, OR, US

18 days ago Requisition ID: 1455

Salary Range: $21.79 To $28.80 Hourly

Full time opening as Patient Service Unassigned Float working at all locations:

Salem Clinic Main: 2020 Capitol St Ne, Salem OR 97301 | Salem Clinic South: 2531 Boone Rd Se, Salem OR 97306 | Salem Clinic InlandShores: 5900 Inland Shores Way N, Keizer OR 97303

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holidaypay
• Flexible Spending Account
• Athletic & WeightManagement Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Job Summary: Assists patient service departments as needed. Greets, instructs, directs, and schedules patients and visitors. Answers phones, makes appointments and takes messages for patients in the call center. Serves as liaison between patient and medical support staff.

Required Knowledge, Skills, Abilities:

• Possess a current Oregon State Driver’s License and have reliable independent transportation everyday. Have a phone, either cell or home.
• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
• Must live close enough to arrive to work within 30 minutes of a phone call.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts. Available for weekend and holiday rotations.
• Must be detail-oriented and have the ability to prioritize a variety of tasks.
• Ability to work independently and as a team participant.

Essential Functions:

• Travel to patient service sites as requested. Work flexible hours and shifts.
• Answer telephones promptly and cordially, following the department scripting and protocol.
• Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
• Cancel and reschedule appointments as directed by the template detail clerk or team leader.
• Review future appointments to ensure appropriate utilization of appointment time slots.
• Obtain referrals if needed for coordination of insurance benefits.
• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verify and update necessary information in the medical record. Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
• Determine, inform, and collect appropriate visit fees. Validate patient visits, document and certify payments, and balance the cash drawers.
• Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
• Observe waiting areas and reassure patients awaiting service for lengthy periods of time. Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute and/or assist patient in completion of forms.
• Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on going basis.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.