Bilingual Front Desk Receptionist

AICA Orthopedics, P.C.; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Performance bonuses

Mentorship program

Job summary

AICA Orthopedics & Spine is hiring a Full-time Medical Front Desk Receptionist to greet patients with warmth and coordinate daily front desk operations across our Buckhead and Stockbridge locations.

You will schedule appointments, verify insurance, handle calls, manage patient flow, and support HIPAA compliant record keeping while collaborating with clinicians; 2+ years of medical front desk experience and bilingual English/Spanish are required.

Qualifications

• 2+ years of medical front desk experience.
• Proficiency with EMR systems.
• Bilingual in English and Spanish.
• Experience with Personal Injury/orthopedic patients is a plus.

Responsibilities

• Greet patients, schedule appointments, answer phones, and manage patient flow.
• Verify insurance, collect co-pays/deductibles, and assist with billing inquiries.
• Maintain accurate patient records and ensure HIPAA compliance.
• Coordinate with other AICA locations, departments and providers.
• Handle patient inquiries and resolve scheduling conflicts to improve experience.

Skills

Medical Front Desk

EMR Proficiency

Bilingual English/Spanish

Insurance Verification

Tools

EMR Systems

Job description

Description

Summit Surgery Center - Buckhead and Stockbridge

Full-time Medical Front Desk Receptionist

Make a Difference Daily: Join AICA Orthopedics and Be the Welcoming Face of Exceptional Patient Care.

Are you a highly motivated and compassionate individual with a passion for patient care? At AICA Orthopedics & Spine, we’re more than just a clinic – we’re a team dedicated to providing exceptional, personalized care to patients recovering from car accidents and other injuries.

For 25 years, AICA has been a leader in orthopedic care, with 18 clinics and a world class state of the art surgery center in Buckhead Atlanta. We are a growing team of 400+ dedicated professionals.

We’re looking for talented career focused professionals to join our front desk team, a vital part of our success and often the first step in a rewarding career path at AICA!

Why AICA? Where Challenge Meets Reward.

Thrive in a Dynamic Environment: At AICA, every day is different. You'll hone your multitasking skills, become an expert at managing multiple priorities, and play a vital role in our fast-paced clinical setting, interacting with a high volume of patients per day. This is an opportunity to truly shine and grow professionally.

Grow Your Career at AICA: AICA is committed to investing in our employees’ growth. We offer structured career paths, with many of our practice leaders starting their journey right at the front desk. Continuous learning is encouraged through ongoing training in areas like EMR systems, insurance procedures, patient communication best practices, and more. A supportive mentorship program will help you develop your skills and advance your career within our growing organization.

A Day in the Life of an AICA Front Desk Receptionist:

A typical day might include greeting patients with a warm smile, scheduling appointments, verifying insurance, answering phones, managing patient flow, and collaborating with our medical team. You'll be a key point of contact for patients, ensuring they have a positive and seamless experience at AICA.

What You'll Do:

• Patient Interaction & Scheduling: Greet patients, schedule appointments, answer phone calls, manage patient flow, and provide exceptional customer service, creating a welcoming and supportive environment.
• Insurance Verification & Billing: Verify insurance coverage, collect co-pays and deductibles, process billing information accurately, and handle insurance-related inquiries with professionalism.
• Medical Records Management: Maintain accurate and up-to-date patient records, ensuring confidentiality and strict compliance with HIPAA regulations.
• Inter-office Communication: Coordinate with other AICA locations, departments, and providers to ensure seamless and comprehensive patient care across our network.
• Problem Solving & Support: Handle patient inquiries, resolve scheduling conflicts, address other challenges that may arise, and proactively find solutions to improve patient experience.
• Office Operations: Assist with general office duties, maintaining a clean, organized, and welcoming work environment for both patients and staff.

Requirements for Success:

• 2+ years of medical front desk experience (retail/general office experience does not qualify).
• Proficiency with EMR systems.
• Proven problem-solving abilities in medical settings, demonstrating quick thinking and effective decision-making.
• Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.
• Bilingual in English and Spanish
• Experience with Personal Injury and orthopedic patient populations is a huge plus.

What AICA Offers:

• Compensation & Benefits: Competitive salary commensurate with experience, plus a comprehensive benefits package including medical, dental, vision, life insurance and performance bonuses.
• Growth & Development: Structured advancement opportunities, regular performance reviews, ongoing skills training, and a dedicated mentorship program to support your professional growth within AICA.

Join the AICA Team!

Ready to make a difference in the lives of patients and embark on a rewarding career journey?

We are an equal opportunity employer and value diversity in our organization.

Requirements

• 2+ years of medical front desk experience (retail/general office experience does not qualify).
• Proficiency with EMR systems.
• Proven problem-solving abilities in medical settings, demonstrating quick thinking and effective decision-making.
• Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.
• Bilingual in English and Spanish
• Experience with Personal Injury and orthopedic patient populations is a huge plus.