Patient Scheduler

TEKsystems; Jacksonville (FL); À distance; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

HSA (Health Spending Account)

Paid Time Off

Résumé du poste

TEKsystems is seeking a Contract Call Center Customer Service role based remotely for Jacksonville, FL. The position handles 70+ calls daily to schedule physical, office, sick visits, consults and exams across specialties.

It requires a high level of courtesy, clear communication, and accurate data collection. The ideal candidate has 1+ year in a medical call center, a high school diploma or GED, and is available to work Monday through Friday 8:00am–6:00pm EST, with potential overtime or weekend

Qualifications

• 1+ year of call center phone experience.
• High school diploma or GED required.
• Full-time availability, Mon-Fri 8:00am–6:00pm EST with possible overtime/weekends.

Responsabilités

• Provide quality customer service to patients and visitors courteously and promptly.
• Handle 70+ calls per day to schedule appointments across medical specialties.
• Maintain knowledge of physicians’ scheduling requirements and preferences.
• Collect pertinent details and communicate effectively to clinical teams.
• Aim for one-call resolution through expert scheduling skills.
• Research and troubleshoot scheduling/operational issues and report to leadership.

Connaissances

Customer service

Call center experience

Scheduling/appointments

Communication

Formation

High School Diploma or GED

Outils

Call center systems

Description du poste

Description

• Provide quality Customer Service to the patients and visitors courteously and promptly

• Receive and handle 70+ calls per day to schedule appointments for physical, office and sick visits, consults, hospital follow ups, annual wellness exams and CDL exams across defined medical specialties.

• Maintain knowledge of individual physicians’ scheduling requirements and preferences

• Collect pertinent details and communicate effectively to create concise tasks to clinical team members.

• Apply Patient Experience Tenants and provide exceptional care by achieving one-call resolution through expert scheduling capabilities, in a courteous and professional manner.

• Research and troubleshoot scheduling/operational challenges, taking all necessary steps to resolve and ensure full resolution. Report issues to the Leadership team and proactively make recommendations/suggest solutions.

• Participate in weekly huddles and team meetings for updates and refreshers on call center processes, procedures and systems.

• Provide patient support and respond to requests for information in a courteous and timely manner

• Performs related work as required

Qualifications

• High School Diploma / GED OR equivalent experience

• Must have 1+ year of call center phone experience

• Ability to work full-time, Monday - Friday between 8:00am – 6:00pm EST. It may be necessary, given business need, to work occasionally overtime or weekends.

Preferred Qualifications:

• 2+ years of experience in a medical practice environment

Duration

• Contract is expected to end in February, could be extended

Job Type & Location

This is a Contract position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.