Patient Safety Navigator (Intake Services)

HealthRIGHT 360; San Francisco (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

PTO and holidays

Commuter benefits

Retirement plan

Loan forgiveness programs

Training and professional development

Work with mission-driven colleagues

Job summary

HealthRIGHT 360 is seeking a dedicated Patient Safety Navigator in San Francisco, CA to welcome and guide patients through integrated behavioral health services and medical care. The role emphasizes maintaining a safe, respectful environment and coordinating patient flow across programs.

The PSN will de-escalate crises, escort clients to appointments, and serve as the first point of contact for new and returning clients, ensuring smooth enrollment and access to care in a mission-driven setting.

Qualifications

• HS Diploma or GED required.
• Community Health Worker or Mental Health related certificate strongly preferred.
• Familiarity with supportive counseling strategies and wellness concepts.
• Knowledge of San Francisco community behavioral and public health systems.
• 2–4 years of lived experience with community behavioral health or criminal justice systems.
• Ability to engage diverse, disadvantaged populations with barriers.
• Strong interpersonal relationships with colleagues and community.
• Understanding of social determinants of health and whole person care.

Responsibilities

• Welcomes and assists patients with navigating clinical resources within the building.
• Coordinates care and patient flow for timely services across HealthRIGHT360 programs.
• Explains available services, including rapid HIV/Hep C testing, TB screening, exams, addiction services, and primary medical/dental care.
• Escorts patients to appointments and provides excellent customer service.
• Assists patients with required enrollment paperwork for services.
• Coordinates transportation for patients in residential programs.

Skills

Counseling strategies

De-escalation

Communication skills

Time management

Bilingual

Education

HS Diploma or GED

Community Health Worker certificate (preferred)

Tools

MS Word

Excel

PowerPoint

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

This is a union position.

Are you familiar with various supportive counseling strategies? Are you knowledgeable of the behavioral health and public health systems? If so, HealthRIGHT 360 is looking to fill a full-time Patient Safety Navigator position in San Francisco, CA!

The Patient Safety Navigator (PSN) will work within the Integrated Care Center and support client navigation to services within HealthRIGHT360 and the broader community. The PSN will be responsible for welcoming and assisting patients, and helping maintain a safe environment for clients, staff, and visitors. The PSN will also direct patient flow, escort patients to appointments, and provide HealthRIGHT360 service information. The PSN will also use de-escalation techniques to address crisis and patient behavioral issues and serve as a first point of contact for new and returning clients.

Client Services

• Welcomes and assists patients with navigating the clinical resources throughout the building
• Coordinates care and patient flow to ensure timely provision of services, specifically the navigation between various healthRIGHT360 programs
• Provides overview of services to be rendered including but not limited to rapid testing for HIV and Hep C; tuberculosis screening; physical exams; addiction medicine services; resource center services; and establishing primary medical and dental care
• Escorts patients from any floor to clinic appointments
• Provides excellent customer service and addressing any immediate needs of patients
• Assists patients with required paperwork as needed for proper enrollment in services
• Coordinates transportation for patients in residential programs

Safety Responsibilities

• Ensures and maintains a safe and orderly environment for clients, staff, and visitors
• Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items
• Work collaboratively with service providers and administrative staff to maintain an orderly environment

Administrative and Documentation Responsibilities

• Assists with data collection to monitor patient flow, works closely with the Admissions Department to help clients enter behavioral health programs
• Performs property searches and personal inventory lists
• Assists with incident reporting, surveillance video retrieval, and grievances

Education And Knowledge, Skills And Abilities

• HS Diploma or GED required
• Community Health Worker or Mental Health related certificate strongly preferred
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance use, or co-occurring conditions, preferred
• Knowledge of San Francisco community behavioral and public health systems
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system
• Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning
• Proven ability to build strong relationships with colleagues, community organizations, and the broader community
• Understanding of social determinants of health and importance of whole person care
• Team orientation and able to independently assume responsibility
• excellent verbal and written communication, planning, and time management skills
• High degree of creative energy and the ability to adapt easily to change
• Proficient in MS word, Excel, PowerPoint, and Internet applications
• Willingness to work with clients in the community
• Ability to respond quickly and use good judgment and unusual in emergency situations
• Good attention to detail
• Energetic and enthusiastic
• Experience counseling for teaching adults and/or facilitating workshops

Desired

• Knowledge of drug and alcohol addictions
• Experience working with mental health symptoms and disorders
• Experience working with criminal justice population
• Bilingual

We will consider for employment qualified applicants with arrest and conviction records.