Crisis-Response Safety Navigator (Front Desk)

HealthRIGHT 360; San Francisco, Northern (CA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

HealthRIGHT 360, a nonprofit organization, seeks an On-Call Client Safety Navigator to ensure a safe environment for clients, staff, and visitors. You will monitor entrances, assist with sign-ins, and manage visitor flow while applying de-escalation techniques as needed.

The role focuses on maintaining security, coordinating with leadership and health and safety teams, and addressing emergencies, including crisis situations and overdose responses.

Qualifications

• Ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success.
• Knowledge of San Francisco community behavioral health and public health systems preferred.
• Familiarity with supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.

Responsibilities

• Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in.
• Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband.
• Welcome visitors, check visitors' credentials, ensure visitors sign in and escort them to the supervisor on duty.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Always carries Narcan on person while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
• Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.

Skills

Empathy and communication

De-escalation

Cultural competence

Interfacing with diverse populations

Education

High School Diploma or GED

Job description

HealthRIGHT 360, a nonprofit organization, seeks an On-Call Client Safety Navigator to ensure a safe environment for clients, staff, and visitors. You will monitor entrances, assist with sign-ins, and manage visitor flow while applying de-escalation techniques as needed.

The role focuses on maintaining security, coordinating with leadership and health and safety teams, and addressing emergencies, including crisis situations and overdose responses.