Patient Safety Coordinator

Trinity Health System; Ohio; On-site; USD 80,000 - 100,000; Full time

Job summary

Trinity Health System is seeking a Patient Safety Coordinator to enhance patient safety and experience. This role focuses on managing complaints, leading investigations, and supporting initiatives aimed at improving care quality. The ideal candidate will have a Bachelor's degree and at least three years of relevant experience in patient safety or related fields.

Qualifications

• Bachelor's degree or five (5) years of related experience in lieu of degree.
• Minimum of three (3) years of patient safety or related professional experience.

Responsibilities

• Manage patient complaints and grievances, ensuring timely resolution.
• Conduct investigations of complaints and coordinate responses.
• Support patient safety initiatives and educate staff on best practices.

Skills

Investigation

Communication

Data Analysis

Education

Bachelor's degree

Three (3) years of patient safety experience

Job description

1 month ago Be among the first 25 applicants

Job Summary / Purpose

The Patient Safety Coordinator plays a crucial role in fostering a culture of safety and enhancing the patient experience within the organization. This position is responsible for the proactive identification, investigation, and resolution of patient safety concerns, complaints, and grievances. The Coordinator serves as a key liaison between patients, families, clinical staff, and legal counsel, ensuring timely and effective communication and resolution of issues. This role also supports legal activities, including claims management, legal document coordinations, and actively collaborates with clinical departments to implement patient safety initiatives to improve overall quality of care and patient experience.

Essential Key Job Responsibilities

• Receive, document, and manage patient complaints, grievances, and compliments in a timely and professional manner, utilizing an electronic tracking system
• Conduct thorough investigations of complaints and grievances, gathering information from all relevant parties
• Ensure timely and appropriate responses, adhering to organizational policies and regulatory requirements
• Analyze complaint and grievance data to identify trends and opportunities for improvement
  
  

Steubenville-OH-43952-United States

Job Summary / Purpose

The Patient Safety Coordinator plays a crucial role in fostering a culture of safety and enhancing the patient experience within the organization. This position is responsible for the proactive identification, investigation, and resolution of patient safety concerns, complaints, and grievances. The Coordinator serves as a key liaison between patients, families, clinical staff, and legal counsel, ensuring timely and effective communication and resolution of issues. This role also supports legal activities, including claims management, legal document coordinations, and actively collaborates with clinical departments to implement patient safety initiatives to improve overall quality of care and patient experience.

Essential Key Job Responsibilities

Complaint and Grievance Management

• Receive, document, and manage patient complaints, grievances, and compliments in a timely and professional manner, utilizing an electronic tracking system
• Conduct thorough investigations of complaints and grievances, gathering information from all relevant parties
• Ensure timely and appropriate responses, adhering to organizational policies and regulatory requirements
• Analyze complaint and grievance data to identify trends and opportunities for improvement
  
  

Legal Support

• Coordinates the requests from the claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims.
• Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
• Maintain accurate and confidential records
  
  

Patient Safety

• Participates in patient safety initiatives, protocols and best practices
• Provides education and training to staff on patient safety techniques and initiatives
• Work with clinical operations to understand needs and raise awareness of the patient experiences
• Effectively communicate patient safety information and recommendations to various audiences including presentation to groups or in one-on-one situations
• Participate in relevant committees and meetings related to patient safety
  
  

Minimum Qualifications

Required Education and Experience

• Minimum of three (3) years of patient safety and/or other related professional experience.
• Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.
  
  

Required Licensure And Certifications

• None specified.
  
  

Required Minimum Knowledge, Skills, Abilities And Training

• None specified.
  
  

PI270922311

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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