Patient Safety & Client Care Surveyor (Client Care Surveyor)

Oregon Health Authority; Portland (OR); Hybrid; USD 64,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

Paid time off

Retirement plan

Job summary

The Oregon Health Authority (OHA) seeks a Patient Safety & Client Care Surveyor to help ensure safe, high-quality health care for all Oregonians. The role supports licensing and Medicare/Medicaid certification through monitoring, inspections, investigations, and collaborations with providers and state/federal partners.

Based in Portland, the position is full-time and hybrid, with a salary range listed and comprehensive benefits.

Qualifications

• Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation.
• AND one of the following: a Bachelor's degree in a health or human services field; or a license as a Registered Nurse.
• LPN certification and/or experience will not meet the minimum qualifications.

Responsibilities

• Support licensing and Medicare/Medicaid certification of designated health care providers.
• Conduct monitoring, inspections, consultations, and investigations.
• Collaborate with provider communities and state and federal agencies to improve care quality.

Education

Bachelor's degree in a health or human services field

Registered Nurse license

Job description

Position Title

Patient Safety & Client Care Surveyor (Client Care Surveyor)

Initial Posting Date

09/28/2026

Application Deadline

10/08/2026

Agency

Oregon Health Authority

Salary Range

$5,714 - $8,764

Position Type

Employee

Job Description

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Care Regulation & Quality Improvement section is recruiting for a Patient Safety & Client Care Surveyor (Client Care Surveyor). The Client Care Surveyor plays a critical role in ensuring that all Oregonians have access to safe, high quality health care. This position supports the licensing and Medicare/Medicaid certification of designated health care providers through monitoring, inspections, consultations, investigations, and collaborative partnerships with the provider community and state and federal agencies.

What We Are Looking For

Minimum Qualifications

• Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation; AND one of the following:
  • a Bachelor's degree in a health or human services field; or
  • a license as a Registered Nurse

LPN certification and/or experience will not meet the minimum qualifications.

Desired Attributes

• Experience in resolving complex issues while adhering to statutory and regulatory guidelines.
• Experience in addressing complex provider concerns and complaints.
• Experience in methods and techniques for analysis, review, interpretation, and coordination of services for a diverse range of provider types and complaint populations.
• Experience in conducting independent research, analyzing, and interpreting information to address problems and complaints, while making informed decisions.
• Experience navigating the dynamic landscape of federal and state statutes, regulations, policies, and procedures.
• Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.

Preference Statement

Preference will be given to candidates possessing more years of experience and meeting more of the desired attributes and currently holds an active license as a Registered Nurse.

Reminders

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the instructions for submitting your Veterans’ Preference documentation.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline.

About The Team & Benefits Of Joining

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

Additional Details

• This recruitment may be used to fill up to five (5) vacancies, full-time, permanent, SEIU represented, Client Care Surveyor positions based in Portland, Oregon.
• This is a hybrid position. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
• Employment is contingent upon a criminal records check that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information

Recruiter: Elizabeth Chine

Email: [e-mail]

Phone (text friendly): 971-718-1114

Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

Equal Opportunity Statement

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

Anti-Racist Statement

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.