Patient Room Service Call Center Specialist

Express Employment Professionals - Cincinnati East; Birmingham (AL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental, Vision

401(K) Savings Plan

Holiday Pay

Referral Bonuses

Employee Assistance Program

Free Online Training

Job summary

Express Employment Professionals - Cincinnati East in Birmingham, AL is seeking full-time food service associates to support hospital room service operations. This role handles patient calls, discusses menus, and assists with menu selections and order entry in a computerized system.

Shifts are 11:30am–8:00pm, $15.00 per hour, with rotating weekends. The position requires a HS diploma or GED and customer service experience; call center experience is preferred, and you must meet health and safety

Qualifications

• HS diploma or GED required.
• At least 1 year of related experience (order taking, customer service, or telephone work).
• Call center or customer service experience preferred.
• Basic computer and keyboard skills; full training in the automated system.
• Must be dependable, on-time and ready to work.

Responsibilities

• Handle inbound calls from patients for food orders (room service).
• Discuss food options and selections with patients/families.
• Provide friendly and exceptional service to patients and families.
• Direct patients to items to meet nutritional goals; explain room service process.
• Review and edit patients' menu selections; consult with nutrition/food staff as needed.
• Maneuver software program (dropdown menus, data entry).
• Meet productivity standards and reflect health system values.
• Occasionally assist with food order deliveries.

Skills

Customer service

Verbal communication

Dependable

Attention to detail

Data entry

Education

HS diploma or GED

Tools

Computer skills

Job description

Express Employment Professionals - Cincinnati East in Birmingham, AL is seeking full-time food service associates to support hospital room service operations. This role handles patient calls, discusses menus, and assists with menu selections and order entry in a computerized system.

Shifts are 11:30am–8:00pm, $15.00 per hour, with rotating weekends. The position requires a HS diploma or GED and customer service experience; call center experience is preferred, and you must meet health and safety