Hospital Food Services Call Center (PM)

Express Employment Professionals - Cincinnati East; Birmingham (AL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental, Vision

401(K) Savings Plan

Holiday Pay

Referral Bonuses

Employee Assistance Program

Free Online Training

Job summary

Express Employment Professionals - Cincinnati East in Birmingham, AL is seeking full-time food service associates to support hospital room service operations. This role handles patient calls, discusses menus, and assists with menu selections and order entry in a computerized system.

Shifts are 11:30am–8:00pm, $15.00 per hour, with rotating weekends. The position requires a HS diploma or GED and customer service experience; call center experience is preferred, and you must meet health and safety

Qualifications

• HS diploma or GED required.
• At least 1 year of related experience (order taking, customer service, or telephone work).
• Call center or customer service experience preferred.
• Basic computer and keyboard skills; full training in the automated system.
• Must be dependable, on-time and ready to work.

Responsibilities

• Handle inbound calls from patients for food orders (room service).
• Discuss food options and selections with patients/families.
• Provide friendly and exceptional service to patients and families.
• Direct patients to items to meet nutritional goals; explain room service process.
• Review and edit patients' menu selections; consult with nutrition/food staff as needed.
• Maneuver software program (dropdown menus, data entry).
• Meet productivity standards and reflect health system values.
• Occasionally assist with food order deliveries.

Skills

Customer service

Verbal communication

Dependable

Attention to detail

Data entry

Education

HS diploma or GED

Tools

Computer skills

Job description

Full-time openings available! MUST be available to work rotating weekends when scheduled.

Here’s What Your Day-to-Day Looks Like:

• Handle inbound calls from patients for food orders (for room service)
• Discuss various food options, selections with patients/families
• Provide friendly and exceptional service to patients and their families
• Direct patient towards appropriate food items to meet nutritional goals; explain room service process
• Review & edit patients' menu selections; consult with clinical nutrition or food service preparation staff as needed
• Maneuver software program (lots of drop-down menu fields - point & click; some data entry)
• Meet productivity standards and incorporate health system's core values into all areas of service
• Will occasionally help with food order deliveries

Schedule & Pay:

• AVAILABLE SHIFTS: 11:30am-8:00pm
• $15.00/hr

Here’s What Makes YOU a Great Fit:

• Number ONE - Courteous & polite - good customer service & verbal communication skills
• HS diploma or GED, PLUS one year of related experience (order taking, customer service, other telephone work)
• Call center / customer service experience STRONGLY PREFERRED (used to inbound/outbound ordering)
• Basiccomputer and keyboard skills - will be completely trained in the fully automated system
• MUST be dependable – show up on time, ready to work
• Willing to do TB test, and to get flu shot every year (provided by hospital during orientation)
• Must have Jefferson County Food Handler's permit/card. Can get it online - cost of $20.00.
• HEALTH DEPT REQUIREMENT: no jewelry except wedding band; no false nails
• Black pants required; top provided. Non-slip, close-toed leather shoe (no canvas).
• Drug-free; background check required

Job Location:

Birmingham, AL

Immediate Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday Pay
• Referral Bonuses
• Employee Assistance Program (counseling & expert advice in many stressful areas)
• Free Online Training