Patient Resupply Sales Representative

Kubat Respiratory; Omaha (NE); On-site; USD 40,000 - 64,000; Full time

Job summary

Kubat Respiratory is seeking a Patient Resupply Sales Representative to convert eligible patient resupply opportunities into completed orders by phone. You will handle high-volume outreach, explain resupply options, and ask for the sale while maintaining HIPAA-compliant, patient-centered interactions.

Successful candidates are energetic, coachable, and able to meet monthly quotas in a metrics-driven environment.

Qualifications

• High school diploma or equivalent required.
• Proven ability to persuade, handle objections, and close sales.
• Comfort with outbound calls and meeting production goals.
• Strong phone presence and verbal communication skills.
• Ability to learn products, workflows, and compliance quickly.

Responsibilities

• Make high-volume outbound contacts to assigned patient opportunities.
• Convert opportunities into qualifying orders and ask for the sale.
• Build rapport with patients and manage conversations respectfully.
• Follow up persistently to support quota attainment.
• Document contacts, orders and follow-up actions accurately in systems.

Skills

Outbound sales

Phone sales

Effective communication

Active listening

Coaching receptivity

CRM proficiency

Education

High school diploma

Tools

CRM systems

Job description

ROLE PURPOSE

Convert eligible patient resupply opportunities into completed orders through disciplined outbound selling, effective patient communication, consistent follow-up, and accurate documentation. This is a sales role in a healthcare environment - not a medical billing, claims, or clinical position.

Position Summary

The Patient Resupply Sales Representative works an assigned population of existing and eligible patients, primarily by phone, to understand current supply needs, explain available replacement products, overcome routine objections, and ask for the order. The representative is accountable for individual production and quality results and is expected to operate comfortably in a high-volume, metrics-driven sales environment.

Product, payer, system, and respiratory/DME knowledge can be taught. The core requirement is demonstrated sales behavior: energy, persuasive communication, resilience, listening, follow-up discipline, coachability, and the ability to close.

Primary Responsibilities

• Make a high volume of outbound contacts to assigned patients and work opportunities consistently through the established contact cadence.
• Convert eligible opportunities into qualifying orders by identifying patient needs, explaining relevant resupply options, addressing routine objections, and directly asking for the sale.
• Build rapport quickly by phone while communicating clearly and respectfully with older adults and patients managing chronic conditions.
• Follow up persistently on unanswered, undecided, or incomplete opportunities without creating an inappropriate or high-pressure patient experience.
• Work toward individual monthly order-production goals and contribute to team revenue and production objectives.
• Use approved scripts, sales techniques, automation tools, and workflow systems while applying judgment rather than reading mechanically from a script.
• Accurately document patient contacts, dispositions, orders, follow-up actions, and other required information in Brightree and/or related systems.
• Maintain productivity while navigating multiple systems during patient conversations.
• Learn product, eligibility, payer, documentation, and workflow requirements necessary to produce valid orders; elevate clinical, billing, or complex coverage questions appropriately.
• Protect patient information and follow HIPAA, privacy, security, quality, and compliance requirements.
• Accept coaching, review personal performance data, and adjust call approach and work habits to improve conversion and production.
• Participate in testing and adoption of automation and AI-enabled workflows intended to improve patient outreach, conversion, documentation, and efficiency.

Performance Expectations

Area: Sales production Expectation: Own an individual monthly qualifying-order target after completion of the ramp period.

Area: Activity Expectation: Maintain the outbound contact volume and follow-up discipline necessary to support quota attainment.

Area: Conversion Expectation: Turn eligible opportunities and patient conversations into completed orders; activity alone is not success.

Area: Quality Expectation: Produce accurate, supportable orders and maintain acceptable cancellation, reversal, dilution/write-off, and documentation results.

Area: Accountability Expectation: Know personal results, respond to coaching, and take ownership for improving performance.

Area: Ramp Expectation: Progress through the established three-month training/ramp program and reach full productivity expectations thereafter.

Qualifications

• Prior success in inside sales, outbound sales, retention, collections, appointment setting, wireless, insurance, banking, hospitality, retail sales, or another high-volume customer sales environment strongly preferred.
• Demonstrated ability to persuade customers, handle objections, ask for a commitment, and work toward measurable production goals.
• Comfort making repeated outbound calls and hearing "no" without losing energy or effectiveness.
• Strong phone presence, listening skills, verbal communication, and ability to establish trust quickly.
• Comfort with individual goals, visible performance metrics, incentive compensation, and regular coaching.
• Ability to learn products, systems, workflows, and compliance requirements quickly.
• Ability to work accurately and efficiently across multiple computer applications while speaking with customers.
• High school diploma or equivalent required; additional education is valued but is not a substitute for demonstrated sales ability.

Experience That Is Not Required

• Medical billing or claims experience.
• DME, respiratory, CPAP, or healthcare industry experience.
• Clinical credentials or clinical experience.
• Deep payer or insurance reimbursement expertise.

Candidates should not be screened out simply because they lack healthcare or DME experience. Sales aptitude and demonstrated production behavior should carry substantially more weight than industry familiarity.

Success Profile

Successful representatives are competitive without being aggressive, persistent without being disrespectful, comfortable with measurement, motivated by results, receptive to coaching, and capable of maintaining pace and accuracy in a repetitive high-volume environment. They treat each patient interaction as an opportunity to solve a need and earn an order - not simply complete a call.

Compensation Structure

Hourly base compensation plus individual performance incentive opportunity. Incentive compensation is tied to qualifying-order production under the current Patient Resupply Sales Incentive Plan. Specific rates, ramp provisions, and payout mechanics are governed by the applicable compensation plan and offer documentation.