Patient Resource Representative

Team Member Services; United States; Remote; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a Remote Customer Service Associate to handle high volumes of inbound calls, assist patients with scheduling and portal access, and coordinate with clinics. You will work Mon-Fri 8am-5pm from a remote location in the Hendersonville area, NC. Strong English communication and EMR experience are required.

We offer day-one benefits, paid time off, and family-friendly perks as part of AdventHealth's commitment to whole-person care and professional growth.

Qualifications

• Excellent customer service and written English required.
• Strong computer skills and experience with internet-based applications.
• Knowledge of electronic medical records (EMR) and related programs.
• Call center/clinic telephony experience preferred.

Responsibilities

• Answer a high volume of inbound calls, providing polite and professional service.
• Assist callers with provider selection, appointments, and patient portal access.
• Coordinate scheduling and relay messages to clinic staff.
• Maintain fluent knowledge of computer systems and communication tools.

Skills

Customer service

Computer skills

English writing

Second language

Internet-based apps

EHR systems

Call center experience

Call center/clinic telephony

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 895 Howard Gap Rd

City: Fletcher

State: North Carolina

Postal Code: 28732

Job Description:

Shift: Mon-Fri 8am-5pm

Location: Remote - Must live in surrounding areas of Hendersonville, NC

Answers a high volume of inbound calls, averaging 80-130 calls per day. Responds to calls politely, professionally, and efficiently. Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns. Accesses a variety of resources for accurate, complete, and appropriate management of calls. Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment. Schedules new and established patient appointments and assists patients with patient portal access. Communicates prescription refill requests and other messages to clinic staff. Develops an excellent working relationship with departments, clinic, and medical staff to facilitate patient communication and care. Maintains a strong working knowledge of all computer systems and communication tools.

Knowledge, Skills, and Abilities:

• Excellent Customer Service skills; [Required]
• Strong computer skills; [Required]
• Excellent English communication and writing skills; [Required]
• Proficiency in a second language; [Preferred]
• Experience with internet-based applications; [Required]
• Knowledge of and experience with electronic medical records, programs; [Required]
• Call center/Clinic telephony experience; [Required]
• Call Center experience; [Preferred]

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

• 1+ medical office experience [Preferred]
• Medical training [Preferred]
• With internet-based applications; [Required]
• With web browsers [Required]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.64 - $25.03

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.