Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY; Wetumpka (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Phoenix Physical Therapy in Wetumpka, AL is seeking a Patient Care Coordinator I to handle front desk tasks, check-in/check-out, and appointment bookings. You will prepare treatment areas and support patient care while upholding confidentiality and clinic standards.

You will greet patients, manage phones, verify insurance, collect co-pays, schedule reminders, and enter data in the EMR. This is a busy clinic role with daily operational duties.

Qualifications

• High School Diploma or GED required.
• 0–2 years experience in medical office or related field.
• Current CPR certificate.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Oversee the cleanliness and inventory of the clinic.
• Maintain safety and sanitary requirements.
• Assist with set-up of treatment rooms and safety of the clinic.
• Answer phones and relay messages.
• Schedule and remind patients for services to meet treatment goals.
• Perform insurance verification.
• Meet patients on first visit to complete paperwork.
• Collect co-payments, co-insurance, and deductibles.
• Process credit card payments.
• Enter procedure codes accurately into EMR.
• Maintain patient confidentiality per company guidelines.
• End-of-day procedures as outlined in procedures manual.
• Perform other office support tasks as needed.
• Maintain a safe, secure, and healthy work environment and comply with regulations.

Skills

Communication

Organizational skills

Data entry

EMR systems

MS Word

Multitasking

Customer service

Education

High School Diploma or GED

Associates degree or college-level business courses

Tools

EMR systems

Job description

Job Details: Job Location: Wetumpka AL - Wetumpka, AL 36092, Position Type: Full Time, POSITION SUMMARY:

The Patient Care Coordinator I serve as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Prepares and maintains equipment and physical environment for daily activities. Will assist with patient care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

KEY RESPONSIBILITIES

• Greet patients and visitors in a courteous and friendly manner.
• Oversee the cleanliness and inventory of the clinic.
• Maintains safety and sanitary requirements.
• Assist with set-up of treatment rooms, supervision, and safety of the clinic.
• Answer the phones and relay messages.
• Schedule and remind patients for services to assure their treatment goals are met.
• Perform insurance verification.
• Meet with patients on their first visit to assure all necessary paperwork is completed.
• Collect patient's co-payment, co-insurance, and deductible each office visit.
• Process credit card payments
• Ensure that the procedure codes are accurately entered into the EMR.
• Maintain patient confidentiality in accordance with the PHOENIX company guidelines.
• Conduct end-of-day procedures as outlined in company procedure manual.
• Perform other office support work as needed.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required; Associates Degree or college level business courses preferred.
• 0-2 years of previous experience in a medical office, customer service, or other related business.
• Current CPR Certificate

Specialized Knowledge/Skills

• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Be able to follow directions.
• Proficient with Microsoft word, strong data entry skills with EMR systems
• Ability to handle multiple tasks in a very busy environment.

Physical Requirements

• Consistent and regular use of phone required.
• Must be able to keep numbers in correct order on a very consistent and regular basis.
• Regular and consistent use of keyboard and mouse.
• May be required to stoop, kneel, crouch o lift.
• Must be able to occasionally lift up to 50 pounds.
• Consistent sitting for many hours at one time. Majority of day (50%+) is spent sitting at a desk.
• Additional challenges may arise, at which time Phoenix may revise this job description.

Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.