Patient Representative| Full Time | Jerome Urgent Care | Memorial Health

Memorial-Health-Ohio; Plain City (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Memorial Health in Jerome Urgent Care is seeking a Patient Representative to join our administrative team on-site. You will handle patient registrations, verify insurance eligibility in real time, collect payments, and scan documents into the EMR.

The role requires excellent customer service and familiarity with Microsoft Office tools. The ideal candidate will have a high school diploma, telecommunications experience, and may hold an associate degree or related medical terminology knowledge.

Qualifications

• High school diploma or equivalent required.
• Proficient with Windows, Outlook, Word and Excel.
• Excellent customer service skills and telecommunications experience.
• Associate degree or equivalent combination of education/experience; medical terminology preferred.
• Attains BLS certification within 30 days of employment; behavioral health de‑escalation training within six months.

Responsibilities

• Greet patients and visitors; ensure a positive patient experience.
• Complete patient registrations; collect demographics, guarantor, and financial information.
• Validate insurance coverage via real-time eligibility checks.
• Request payment for co-pays and balances; manage cash drawer.
• Collect IDs and insurance cards; scan to EMR system.
• Explain forms and obtain signatures; arrange interpreter services as needed.
• Assist with downtime procedures and EMR work queue management.
• Perform other duties as required.

Skills

Customer service

Telecommunications experience

Education

High School Diploma

Associate degree / medical terminology

Tools

Windows

Outlook

Word

Excel

Job description

Patient Representative| Full Time | Jerome Urgent Care | Memorial Health

Job Category: Administrative/Clerical

Requisition Number: PATIE005171

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Jerome Medical Center
Plain City, OH 43064, USA

Description

We are looking for a Patient Representative to join our collaborative team at Memorial Health!

What you'll do:

• Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
• Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility and various tools.
• Requests payment for determined co-payments and prior balances, manages the cash drawer.
• Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
• Explains patient forms and requests signatures.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
• Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Requirements

Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred.

Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire)

Shift

1st

Hours
80 hours per pay (every two weeks

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

We look forward to seeing your application!

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.