Patient Representative| Full Time | Jerome Urgent Care | Memorial Health

Memorial Health; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Health invites applications for a Patient Representative to join the Jerome Urgent Care team. The role handles patient registration, insurance verification, payment collection, and EMR documentation to ensure a smooth check-in process.

Requirements include a high school diploma, proficiency with Windows/Outlook/Word/Excel, and strong customer service skills. An associate degree and medical terminology are preferred, with BLS within 30 days and de-escalation training within six months.

Qualifications

• Completion of high school education or equivalent.
• Proficient in Windows, Outlook, Word and Excel.
• Excellent customer service skills and telecommunications experience.
• Background in Patient Access and understanding of the hospital Revenue Cycle.
• Associate degree or equivalent combination of education/experience and medical terminology is preferred.
• Attains American Heart Association’s BLS certification within first 30 days of employment.
• Behavioral Health De-escalation Training Class within six months of hire.

Responsibilities

• Greets patients and visitors and provides excellent patient experiences.
• Completes patient registrations collecting demographics, guarantor and financial information in person and via telephone.
• Validates patient insurance coverage via real-time eligibility and various tools.
• Requests payment for determined co-pays and prior balances, and manages the cash drawer.
• Collects copies of patient photo ID and insurance cards and scans to the EMR system.
• Explains patient forms and requests signatures.
• Initiates interpreter services for non-English speakers.
• Completes downtime procedures as outlined by departmental policy and assists with downtime recovery.
• Reviews quality of work and assists with EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Skills

Customer service

Telecommunications experience

Education

High school diploma or equivalent

Associate degree or equivalent

Medical terminology

Tools

Windows

Outlook

Word

Excel

Job description

Patient Representative| Full Time | Jerome Urgent Care | Memorial Health

Job Category: Administrative/Clerical

Requisition Number: PATIE005171

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Jerome Medical Center
Plain City, OH 43064, USA

Description

We are looking for a Patient Representative to join our collaborative team at Memorial Health!

What you'll do:

• Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
• Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility and various tools.
• Requests payment for determined co-payments and prior balances, manages the cash drawer.
• Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
• Explains patient forms and requests signatures.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
• Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Requirements

Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred.

Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire)

Shift

1st

Hours
80 hours per pay (every two weeks

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

We look forward to seeing your application!

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.