Patient Representative - PT - Urgent Care-2

Bronson Healthcare; Kalamazoo (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Bronson Healthcare in Kalamazoo is seeking a Part-time Patient Representative for Quickcare Plus to support patient access needs, greet and register patients, collect demographics and insurance information, and verify details for scheduling and billing.

Candidates should have a high school diploma, customer service experience, basic typing and computer skills, and familiarity with HIPAA and revenue cycle concepts.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and their impact on the process.
• Knowledge of the impact of accurate registration on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Attention to detail and ability to multi-task.
• Flexibility to facilitate change.
• Ability to work under deadlines with high volumes.

Responsibilities

• Greeting and registering patients and collecting demographics and insurance information.
• Verifying information and scheduling appointments.
• Providing patients with financial information and price estimates.
• Assisting with payments and entering data into systems.
• Understanding billing/coding requirements and applying them per industry standards.
• Resolving patient financial issues and negotiating payment arrangements.
• Working in a team environment while delivering exceptional customer service.
• Demonstrating competencies required for populations served.

Skills

Customer service

Typing 45 WPM

Communication

Multitasking

Education

High school diploma or GED

Associate's degree (Cancer Center)

Job description

Location

Kalamazoo-601 John St.-Bronson Methodist Hospital South Campus (South Pavilion)

Title

Patient Representative - PT - Quickcare Plus

Responsibilities

Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.

Shift Information

Shift Time Type: Part time

Scheduled Weekly Hours: 24

Qualifications

• High school diploma or general education degree (GED) required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
• Knowledge of the impact of accurate registration has on patient satisfaction.
• Analytical skills to solve simple to semi complex problems.
• Organization, prioritization and time management skills.
• Concentrate and pay close attention to detail.
• Ability to multi-task.
• Be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
• Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time.
• For Cancer Center ONLY: Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred (Would consider 2 years of experience in a business office setting).
• Certified Healthcare Access Associate (CHAA) Preferred.

Additional Duties

• Assist employees and visitors with any concerns they might have.
• Assume overall responsibility for the safety and security of designated areas.
• Monitor security cameras.
• Identify potential security risks and respond accordingly.

About Bronson Healthcare

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state‑art, technology and evidence‑based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best‑In‑State Employers (2022‑23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

Company Values

We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.