Bronson Methodist Hospital Patient Access Representative Full Time

Bronson Healthcare; Kalamazoo (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Bronson Healthcare is seeking a Patient Access Representative for a full-time role at Bronson Methodist Hospital South Campus in Kalamazoo. The role involves greeting patients, collecting demographics, verifying insurance, and scheduling appointments across facilities.

Ideal candidates have prior customer service experience, familiarity with HIPAA, and basic IT skills. A GED or high school diploma is required, with an Associate degree preferred or 2 years of healthcare experience.

Qualifications

• High school diploma or GED required.
• Emergency Department standby rotation may occur (weekends).
• Previous customer service experience required.
• Medical terminology, CPT and ICD-10 coding preferred.
• Basic typing at 45 WPM and Windows skills.
• HIPAA knowledge and confidentiality requirements.
• Knowledge of revenue cycle components and impact on registration.
• Able to multitask and manage time with deadlines.
• Flexible to adapt to changing workflows.
• Physical ability to walk, stand, lift light objects.

Responsibilities

• Greet and register patients.
• Enter demographics and insurance/billing information.
• Verify insurance eligibility.
• Provide price estimates and collect payments.
• Schedule appointments for multiple facilities.
• Maintain confidentiality and follow workflows.
• Assist patients, staff, and visitors as needed.
• Support revenue cycle and data accuracy.

Skills

Customer service

HIPAA knowledge

Multitasking

Typing 45 WPM

Windows proficiency

Education

Associate degree preferred

2 years healthcare experience

Tools

Windows OS

Healthcare IT systems

Job description

Location

Kalamazoo-601 John St.-Bronson Methodist Hospital South Campus (South Pavilion)

Title

Bronson Methodist Hospital Patient Access Representative Full Time

Shift Details

• First Shift
• Time Type Full time
• Scheduled Weekly Hours 40

Responsibilities

• Greeting and registering patients
• Gathering and entering appropriate demographic and insurance/billing information
• Verification
• Scheduling appointments
• Providing patients with financial information, price estimates, and collection and entry of payments
• Current knowledge of billing and coding requirements and ability to apply these based on industry standards
• Ability to resolve patient financial issues and negotiate payment arrangements
• Fully understanding the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle
• Working in a team environment and delivering exceptional customer service
• Other duties as assigned
• Assisting employees and visitors with any concerns they might have
• Assuming overall responsibility for the safety and security of designated areas
• Monitoring security cameras
• Identifying potential security risks and responding accordingly
• Greets and/or registers patients accurately and efficiently
• Verifies insurance eligibility using online systems
• Provides and/or completes required patient forms
• Collects and enters payments, follows required balancing procedures
• Analyzes, interprets and enters physician orders
• Scans and indexes forms
• Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments
• Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria
• Accurately completes assigned work queues
• Identifies financial counseling needs
• Maintains confidentiality in verbal, written, and electronic communication
• Follows established processes, protocols, and workflows
• Takes initiative to resolve problems and meet patient needs

Qualifications & Requirements

• High school diploma or general education degree (GED) required
• Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am and could occur from two to no more than six times a year
• Previous customer service experience required
• Medical Terminology, CPT and ICD-10 coding strongly preferred
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment
• Experience with multiple computer applications/operating systems, and office machines
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights
• Knowledge of revenue cycle components and how the role impacts the overall process
• Knowledge of the impact of accurate registration on patient satisfaction
• Analytical skills to solve simple to semi-complex problems
• Organization, prioritization and time management skills
• Concentration and attention to detail
• Ability to multitask
• Flexibility to facilitate change
• Ability to maintain composure in a position with considerable deadlines, customer contact and high volumes of work, producing mental/visual fatigue typical of jobs with frequent and significant uncontrollable deadlines
• Work may include operation of and full attention to a personal computer or CRT up to 40% of the time
• Physical demands: regular walking, standing, stooping, bending, sitting and some lifting of light weight objects
• Full-time, 40 hours per week
• Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred (would consider 2 years of experience in a business office setting)
• Certified Healthcare Access Associate (CHAA) Preferred

Company Culture & Information

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson's exceptionally high quality standards enable us to do what's right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What's more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

Recruitment Policy

Bronson Healthcare Group and its affiliates("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.